MEAL Officer

Danish Refugee Council (DRC), one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified MEAL Officer for its operations in Sudan. DRC has been present in Sudan since 2004 working across 4 area offices covering both immediate humanitarian needs but also engages in longer term development activities.

Overall Purpose of the Role:  

The Monitoring, Evaluation, Accountability and Learning (MEAL) Officer will work closely with the MEAL Manager and other MEAL team members and contribute the development of high-quality monitoring tools, promoting accountability to affected populations, documenting lessons learned from programme activities, and assisting in project evaluations. The MEAL Officer will lead the direct implementation of all MEAL processes and activities in their office under the direct supervision of the MEAL Manager. These processes will include training enumerators and overseeing post distribution monitoring, hosting quarterly learning processes with office staff, overseeing the office feedback and complaints response mechanism, and reporting the results MEAL activities to the MEAL manager and program team. The MEAL Officer will play a crucial role in measuring and providing guidance on how to improve the quality of DRC programming, ensuring participation and accountability to affected populations, and ensuring donor compliance.

To be successful in this role we expect you to:

Monitoring & Evaluation

• Support the development of M&E tools and questionnaires with supervision from the MEAL Manager;
• Measure and report on indicators in compliance with DRC grant agreements and based on Project MEAL plans;
• Implement and update the MEAL plan on a monthly basis, including the collection, entry and basic analysis of programme data;
• Review the Means of Verification for each project activity, providing regular reports to the MEAL Manager and guidance to programme staff;
• Provide weekly and monthly reports to the MEAL manager on the implementation of MEAL plans and exercises;
• Train enumerators in data collection and supervise the enumerators during monitoring and evaluation exercises;
• Work closely with programme teams, following their work plans and updating the MEAL plan accordingly;
• Lead the annual MSNA update and other rapid needs assessments in their bases and sub-bases;
• Conduct assessments, research and other M&E activities under the supervision of the MEAL Manager;
• Assist with other MEAL tasks and support other bases as needed.

Accountability

• Document all feedback received from beneficiaries and local communities and ensure that the feedback is addressed in a timely manner;
• Respond to feedback and complaints received as soon as possible, or refer to the MEAL Manager and Accountability Officer if further support or discussion is needed;
• Send a weekly report with all feedback received, responses given, and areas for future action to the Accountability Officer;
• Ensure that DRC accountability helpdesks are set up at all distributions to receive feedback regarding DRC programming and general challenges and needs;
• Ensure programme activities are compliant with DRC accountability framework and principles;
• Ensure all beneficiaries are treated with respect, confidentiality and are provided with informed consent.

Learning

• Conduct a quarterly lessons learned activity with programme and support teams on activity implementation and DRC processes;
• Draft a quarterly report on lessons learned report based on the programme review activity;
• Promote a culture of shared learning and staff openness and transparency about using past mistakes to improve future programming;

Required:

• Minimum 1 year of experience.
• Good verbal and written communication skills.
• Excellent inter-personal communication and listening skills.
• Ability to analyze and summarize data.
• Ability to train and manage a small team of data collectors, and pull together information from multiple people.
• Demonstrated empathy and sensitivity to the specific needs of vulnerable people.
• Strong organizational skills and an ability to work individually and within a team
• Willingness to learn new skills and build their own capacity.
• Excellent skills in MS Word, Excel and Powerpoint.
• Experience with phone or tablet-based data collection tools is a plus.

Education:

Bachelor Degree in social sciences, humanitarian and/or development studies, or relevant field.

Languages:

• Strong verbal and written English.
• Native Arabic language skills

In this position, you are expected to demonstrate DRC’ five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process.

Collaborating: You involve relevant parties and encourage feedback.

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

We offer:

Employment Category:

Reporting to: MEAL Manager

Unit/Department: Sudan Program

Location: Nertiti, Central Darfur

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 10 August 2021

Sifting of applications and Interviews will be conducted on a rolling basis for this position due to the urgency of the recruitment.

For further information about the Danish Refugee Council, please consult our website drc.ngo.