Casework Supervisor

Job Overview:

The Casework Supervisor oversees the delivery and documentation of case management and other required services to newly arriving refugees as well as ongoing support services in accordance with the contracts and grants which fund the programs. They are responsible for ensuring effective and timely coordination with IRC HQ staff, local staff and local partner agencies. They manage staff providing direct client services within a portfolio of programs including but not limited to Reception and Placement (R&P), Extensive Case Management, and Matching Grant Programs. 

Responsibilities:

Core Service Delivery

·Oversee daily operations of resettlement services, providing guidance, leadership and direct support in all aspects of service provision.

·Monitor the delivery of core resettlement services to ensure compliance with all program standards and grant requirements in accordance with the Reception and Placement, Matching Grant, Extended Case Management, and Maryland Refugee Resettlement Program requirements.

·Coordinate pre-arrival case processing, including case assurance, communication with US ties, and liaising with IRC’s Processing Department at Headquarters.

·Assign cases to caseworkers and ensure timely provision of core services including airport pickups, home visits, school enrollment, domestic health assessments, and access to public benefits.

·Collaborate with other departments to encourage timely internal and external referrals.

Partnership Building

·Manage relationships with property owners and managers to expand access to sources of affordable housing.

·Identify and maintain relationships with local government and community-based organizations with the goal of connecting clients with necessary benefits and services.

·Develop and maintain vendor relationships that create budgetary savings and improve efficiency

Documentation, Reporting and Contract Compliance

·Ensure that all electronic and hard case files and databases are maintained in accordance with contract requirements and all records required by IRC are submitted on time and in accordance with guidelines.

·Guide the timely implementation of program updates as needed.

·Review R&P period reports and ensure they are submitted in a timely manner.

·Provide direct oversight and case supervision of all special minor cases and ensure special reporting requirements are met.

·Lead preparation for all monitoring visits including IRC, state, and federal agencies.

·Monitor program execution to ensure compliance with all funding requirements; communicate program needs to management team.

·Oversee budget and approve expenses on Reception and Placement, Matching Grant and other resettlement-related funds, ensuring costs are maintained within allocated budgets.

Staff Supervision and Other Responsibilities

·Cultivate a respectful, supportive, and inclusive environment for team members and clients.

·Oversee the recruitment, hiring, and training of resettlement services team members and ensure they are managed in accordance with IRC’s People Manager Standards.

·Provide daily oversight of active caseload, maintaining close communication with resettlement staff regarding challenging cases.

·Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.

·Represent IRC in public, professional, and governmental forums as needed.

·Other duties as assigned.

Requirements:

·University degree (B.A.) required, preferably in social work or related field

·Minimum three years of experience implementing domestic refugee resettlement or related programs

·Experience supervising, supporting, and training staff

·Experience in program management and responsibility for budget management preferred

·Proficiency in Microsoft Office applications

·Ability to prioritize and manage time effectively

·Demonstrated ability to work effectively as a team member in a multi-cultural environment

·Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus

·Valid driver’s license, reliable access to vehicle with current insurance, and the ability to travel regularly throughout the service delivery area

Working Environment:

·A combination of standard office environment and ‘field’ time in and around the service delivery area to perform the above outlined responsibilities.

·May require occasional weekend and/or evening work.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.