Senior Operations Coordinator
Salt Lake City (United States of America)
Founded in 1933, the IRC is a leading nonsectarian, voluntary organization providing relief, protection and resettlement services for refugees and victims of oppression or violent conflict. In the US, IRC provides assistance to refugees resettling here through 27 offices operating in 16 states. IRC resettles approximately 11,000 refugees per year and provides numerous program services to assist refugees from their arrival through citizenship. The IRC in Salt Lake City (IRC SLC) opened its office in 1994, and provides resettlement services to newly arrived refugees for up to 24-months as well as over twenty different programs to educate and empower refugees.
Job Overview: The Senior Operations Coordinator is responsible for the coordination of operational functions of the Salt Lake City office, resulting in a well-functioning, compliant environment for staff, clients, and partners. They are the primary point of contact for various functional areas and provide general administrative support. This is a challenging position that requires strong organization, creative problem-solving, a high level of personal initiative, and the ability to work well in a distributed, multicultural, fast-paced environment. This position reports to the Deputy Director, Finance & Operations.
Safety and Security (S&S)
·Serve as the office’s primary focal point for day-to-day S&S matters.
·Coordinate immediate incident management including filing police reports. Report S&S incidents involving covered persons in accordance with established protocols.
·Develop office-specific S&S onboarding materials, ensuring the provision of S&S briefings to new staff and covered persons.
·Organize a minimum of one emergency evacuation exercise at office or program site level per year and other appropriate trainings informed by Security Risk Assessment findings.
·Manage office-wide S&S working group to ensure S&S plans consider all staff members and program areas and assist in dissemination of S&S updates.
Information Technology (IT)
·Serve as the office’s primary focal point for IT and communications infrastructure, hardware, and software matters.
·Educate staff about IT support resources, including appropriate channels for incident reporting.
·Work with regional and HQ IT team to address any internet or telecommunications service disruptions, liaising with local internet and telecommunications service providers.
·Serve as primary point of contact for procurement and supply chain. Order supplies, equipment etc. in accordance with supply chain and financial compliance guidelines and coordinate servicing and repairs as needed.
·Manage and maintain digital and physical files.
·Manage vendor billing/invoices in coordination with Finance team.
·Coordinate fleet management in accordance with established protocols.
·Coordinate on- and off-site storage needs.
·Manage office and equipment leases, coordinate repairs and improvements with property managers as needed.
·Coordinate the allocation of workspaces and support related employee lifecycle needs such as building access.
·Support smooth functioning of office infrastructure including communications equipment and services.
·Assist with planning and coordinating office events and meetings.
·Provide guidance to Missoula, MT satellite office on their Safety & Security, IT, Supply Chain and Facilities Management processes.
·Undergraduate degree in related field or five years of relevant experience.
·Highly organized self-starter with demonstrated problem-solving and follow-through ability, and proven success in managing multiple and diverse priorities under pressure.
·Strong analytic problem-solving skills with attention to detail.
·Ability to troubleshoot basic IT issues.
·Excellent verbal and written communication skills as well as an overall ability to be clear and concise in all communications.
·Strong organizational and time-management skills; proven ability to prioritize and deliver on time in a demanding, fast-paced environment.
·Ability to work both independently and in a dynamic, cross-functional global team structure.
·Prior people management experience preferred.
·Highly proficient in Microsoft Office suite.
·Demonstrated ability to work effectively with stakeholders at all levels.
·Ability to manage and work through change in a proactive and positive manner.
IRC- leading the way from harm to home
IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
Please apply at http://www.rescue.org/careers