Employment Services Coordinator
Baltimore (United States of America)
Founded in 1933, the International Rescue Committee (IRC) is a leading non-sectarian, voluntary organization providing relief, protection, and resettlement services for refugees and victims of oppression or violent conflict. Currently, the IRC in Baltimore resettles and/or provides assistance to approximately 1,500 refugees annually.
Scope of Work:
Under the supervision of the program manager, the employment services coordinator provides direct services and supervises intake, service provision, data management and case file documentation for clients enrolled in entry-level programs promoting client self-sufficiency. This includes the Matching Grant (MG) and Refugee Social Services (RSS) programs. The coordinator will ensure IRC achieves program targets relating to enrollment, economic empowerment outcomes and connection to community benefits and resources.
Responsibilities are divided into two primary components: provision of direct career services and program coordination responsibilities. Responsibilities may include but are not limited to:
Direct Service Responsibilities
- Assess and enroll participants interested in and eligible for IRC entry-level employment services
- Provide one-on-one employment services
- Help clients to secure and maintain initial employment identifying relevant employment opportunities and providing overall support throughout the professional job search
- Provide trainings and information sessions that equip clients with skills needed to secure a job upgrade
- Monitor job performance, wage level, and employer/employee satisfaction. Assist clients in post-placement issues
- Refer clients to supportive services and career training opportunities in line with client needs
- Develop and cultivate relationships with area employers leading to employment opportunities for career development participants
- Ensure timely and accurate compliance with all reporting requirements
Program Coordination and Supervisory Responsibilities
- Ensure that the IRC meets grant requirements for the MG and RSS programs, including case file requirements
- Directly supervise 2-3 employment specialists and 1-2 AmeriCorps members; provide leadership, mentoring, supervision, training and support to employment staff, interns and volunteers.
- Advise staff regarding issues pertinent to quality client services.
- Work as a team with career development services coordinator, program manager and all direct service staff to ensure coordination of economic empowerment and other IRC services
- Represent IRC entry-level employment services within the IRC network, state-level working groups and at conferences and meetings.
- Liaise with the IRC staff to gather best practices and ensure top quality program delivery
- Develop relationships with employers that expand career options for clients including but not limited to educational institutions, vocational training providers and community service providers
- Manage and volunteers and interns tasked with supporting career services
- Work with program manager and funders to ensure effective data tracking mechanisms are in place and used, and monthly reports are completed accurately and on time
- Other duties as assigned