Senior Program Manager
Wichita (United States of America)
In July 2016, the State of Kansas withdrew from the administration of federal Office for Refugee Resettlement (ORR) funded programming. The IRC was subsequently selected to serve as “replacement designee” for Kansas, administering benefits outlined in ORR regulations through a newly created Kansas Office for Refugees (KSOR), based in Wichita. The Senior Program Manager has responsibility for ensuring program quality and client access for KSOR funded partners in the implementation of ORR-funded Refugee Cash Assistance, Employability Services, English Language Training, Adjustment & Referrals, Refugee School Impact, and Services for Older Refugees. The Senior Program Manager supervises several staff who support these activities. In addition, the Senior Program Manager is responsible for overseeing the design and implementation of the Wilson Fish TANF project, including supervision of the Program Coordinator. This position develops and manages relevant KSOR communication with private and public sectoral stakeholders.
·Lead the strategic planning and design of ORR-funded integration programs to meet the needs of refugees in Kansas.
·Develop the KSOR Annual Outcomes Goal Plan and KSOR Annual Service Plan for submission to ORR.
·Develop content for funding applications, as appropriate.
·Contribute to the preparation and review of KSOR funding opportunities, partner plans of operations, proposed outcomes, and budgets.
·Coordinate with KSOR team to make fiscal year funding allocation decisions.
·Remain current on all federal regulations related to the program portfolio and ensure that all programs operate within corresponding federal regulations and guidelines.
·Oversee the design phase of the Wilson Fish TANF project for Kansas.
Program Monitoring, Analysis and Evaluation
·Ensure program quality and client access to Cash Medical Assistance (CMA) and Refugee Support Services (RMA) programs.
·Ensure that these ORR programs operate within federal and state regulations.
·Ensure that KSOR program activities are monitored monthly; share analysis with KSOR managers and partners on a regular basis. Oversee desk monitoring of sub-grantee activities.
·Participate in annual on-site monitoring activities in coordination with finance supervisor and partnership manager.
·Oversee the review of all data and finance reports submitted by sub-grantees, ensure reimbursement requests are appropriate and accurately coded before submitting for finance review.
·Manage the KSOR client grievance process and meet with clients to address concerns brought to KSOR related to services received from a sub-awardee.
Partner Training and Capacity Building
·Manage program implementation through regular, systematic review and update of procedural manuals and forms; deliver training and capacity-building opportunities for sub-awardees; develop/update annual pre-service questionnaires and program reporting templates; and review programmatic and related budget information submitted to KSOR prior to funding.
·Provide technical assistance and troubleshooting related to CMA and RSS Employment to sub-awardees throughout the development and life cycle of the contract.
·Meet at least quarterly, with partners to discuss progress and challenges related to meeting program goals.
·Identify training needs related to the delivery of KSOR programming in the state. Coordinate and facilitate trainings designed to improve program quality and service delivery.
·Collect, organize, and analyze data on statistics and trends related to contract deliverables for reporting purposes and to determine need for technical assistance to partners.
·Support the development of the Annual ORR-5 client report.
·Participate in preparation and implementation of annual outreach plan for engaging with program-related partners.
·Develop and maintain relationships with relevant State offices and private stakeholders, staying up to date on key funding streams from federal government to state agencies.
Leadership and People Management
·Closely coordinating with IRC’s HR department, manage recruitment, hiring and training of direct reports.
·Meet on a weekly basis with direct reports, providing coaching, feedback and learning opportunities to encourage their professional growth.
·Support office-wide administrative and critical initiatives.
·Other duties as assigned by supervisor.
Education: 4-year college degree in relevant field required. Graduate degree in management, international relations or social work preferred.
Work Experience: 3 years of experience with federal (preferably ORR) grant implementation, monitoring, compliance, and reporting. Prior people management experience desired.
Demonstrated Skills and Competencies:
·Experience with refugee populations or other similarly vulnerable populations strongly preferred.
·Excellent diplomatic and cross-cultural skills, with the ability to work together with a variety of stakeholders across multiple teams.
·Program development and implementation skills desired.
·Excellent analytical skills; experience analyzing and interpreting data for program development and reporting purposes.
·Self- starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
·Proficient in Microsoft Office applications (Word, Excel, Outlook); Experience with databases and applications preferred.
Language Skills:Fluency in written and spoken English
Certificates or Licenses: N/A
**This position can be based anywhere in the State of Kansas. Standard work environment. Some local and statewide travel expected for partner monitoring, meetings and events.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.#LI_GR1