OBJECTIVES OF THE PROGRAMME
The Office of Internal Oversight Services (IOS) reports to the Director-General and is responsible for internal audit and investigation services to WHO and affiliated entities. As the sole office in WHO mandated to conduct investigations, IOS conducts independent investigations into allegations of misconduct involving WHO staff, contractors and other applicable persons. IOS conducts investigations in accordance with the Uniform Principles and Guidelines for Investigations endorsed by the 10th Conference of International Investigators, with the WHO legal framework for Addressing Non-Compliance with the United Nations Standards of Conduct, and with the IOS Investigation Guidelines, as relevant.
DESCRIPTION OF DUTIES
Under the guidance of the Director IOS, the Head Investigation is responsible for:
- Formulating and implementing policies and procedures for the management of investigations into allegations of wrongdoing, with a particular emphasis on fraud, embezzlement, theft, corruption, but also other misconducts such as abuse of authority, sexual exploitation and abuse, sexual harassment, retaliation on whistleblowers, theft, gross negligence or any other type of misconduct involving WHO staff, contractors and other applicable persons, as defined in the relevant policies.
- Contributing to the formulation of policies and procedures for the promotion of ethical conduct, improving accountability, as well as proper management of resources and the prevention of wrongdoing.
- Managing the Investigation function efficiently in order to meet the needs of the Organization as well as the expectations of all stakeholders. This includes the preparation of a multi-year strategy and annual plans of work, the development of concepts for proactive investigations in high risk areas, and the management of proper systems for the receipt of complaints from staff, Management and others.
- Planning and directing the conduct of investigations in WHO in accordance with established standards, policies, and procedures, ensuring that the resulting reports are of a high quality and issued timely.
- Managing, guiding, and training IOS Investigation staff (and external investigation consultants) and fostering teamwork and communication among staff across organizational boundaries.
- Liaising and representing IOS with entities within and outside WHO on all matters concerning investigations.
- Strategic: Contributing to the continuous improvement of WHO's legal framework for addressing non-compliance with the WHO Code of Ethics and Professional Conduct and the International Civil Service Standards of Conduct and other frameworks and standards relevant for the Investigation function.
- Formulating, monitoring and reporting on IOS' multi-year strategy for investigations.
- Formulating, monitoring and reporting on an annual plan of work, taking into account emerging caseloads and profiles. The plan should establish the modalities to be used in assessing risks and determining priorities for complaints received and cases to be investigated.
- Formulating policies and procedures for proactive investigation in high risk areas in order to minimize the risk of fraud and misuse of resources.
- Establishing and maintaining internal policies and procedures in accordance with generally accepted standards for investigations in international organizations and ensure that all staff are properly briefed on these.
- Ensuring that there is an effective communication system (Hotline, email systems, postal mail and personal reporting) that is operational 24/7 for the receipt of complaints from staff, Management and others.
- Preparing periodic reports on the status and results of investigations (including reporting performance against key indicators), for the information of senior management, and as appropriate, the Independent Expert Oversight Advisory Committee (IEOAC) and the World Health Assembly (WHA).
- Identifying systemic weaknesses and deficiencies encountered in investigations and submit draft reports with recommendations to the Director IOS for submission to senior management.
- Keeping abreast of investigation standards and practices in other international organizations and represent IOS at the Conference of International Investigators, UN-RIS and in other fora which are concerned with conduct, ethics and integrity issues.
- Formulating and implementing a strategy for communicating the Investigation function to staff and external stakeholders as to make them understand how the function operates and helps to strengthen integrity and accountability.
- Key results expected: An efficient and effective and independent Investigation function that helps strengthen integrity and accountability in WHO Operational.
- Designing and maintaining an intake system for categorizing and prioritizing all complaints in terms of risk and complexity and allocate cases to individual investigators to ensure timely completion of investigations.
- Establishing and maintaining a comprehensive case management system for the effective tracking, management of and reporting on cases at all stages of investigations.
- Establishing and maintaining a forensic investigations function to ensure investigations are supported by efficient and effective forensic tools and capabilities, in compliance with established procedures and quality standards.
- Supervising and providing guidance to investigators, experts and consultants to ensure that their work conforms to established standards and procedures and is completed in a timely manner. Where necessary, directly managing investigations of very high priority, sensitive and complex cases.
- Ensuring that all investigations are properly documented in accordance with the standards, and ensure that all findings are properly cross-referenced to the final report. Establishing and maintaining a quality assurance function to ensure investigations are conducted in compliance with established standards and procedures and reports meet quality standards.
- Ensuring that investigations are completed and reports issued in a timely manner.
- Managing the relationship and communication between IOS, Legal Counsel (LEG), Ethics Office (CRE), Department of Human Resources and Talent (HRT) in HQ and the regions, and other stakeholders concerned by the investigation process or the investigation results. Where appropriate, facilitating and arranging joint or concomitant investigations with investigators from other international organizations and/or national authorities.
- Key results expected: Efficient and effective conduct of all investigations and timely issuance of high quality investigation reports.
Human and financial resources management:
- Assist the Director IOS in ensuring that resources allocated for the Investigation function are properly applied both in the short and long term by performing the following: Monitoring, reviewing and ensuring that all resources allocated to the Investigation function are properly used in accordance with relevant regulations, policies and procedures and propose for the Director IOS' consideration an appropriate strategy for the management of these resources.
- Ensuring that personnel within the Investigation function continue to maintain their professional competence through appropriate training and development programmes. Where additional resources are required to undertake investigations, identifying and engaging experts, consultants and temporary staff to complement the investigation staff.
- Key results expected: Effective and efficient management of resources.
- Leading and participating in special projects related to oversight and cooperate with other IOS and WHO units, in order to build organizational synergy and productivity.
- Serving as Officer-in-Charge of IOS, as required.
- Performig any other tasks assigned by the Director IOS.
- Key results expected: Serving to promote the overall efficiency of the office.
Essential: Advanced university degree (Masters level or equivalent) in law, accounting, audit, business administration or another directly relevant field.
Essential: A minimum of 15 years progressively responsible professional work experience, preferably in an international environment, in investigating or prosecuting complex cases of fraud and workplace misconduct, including carrying out and proactive fraud or forensic accounting investigations. Several years of managerial experience (including team leadership)are required, preferably in an international environment.
Desirable: Field experience in complex and challenging operating environments is desirable.
• Management and Leadership
• Mature judgment and initiative, energy and tact
• Excellent networking, team-building, organizational, communication and conflict resolution skills
• Outstanding strategic planning and action management skills to produce results
• Excellent management and technical leadership skills
• Strong sense of impartiality, objectivity and confidentiality
• Ability to establish harmonious and effective working relationships, both within and outside the Organization
• Provides effective support to the Director IOS.Technical Knowledge
• Familiarity with forensic tools and analysis
• Extensive knowledge of inter-governmental governing processes
• Strong knowledge of UN system policies, rules, regulations and procedures is highly desirable.
• Development and Operational Effectiveness
• Ability to lead strategic planning, results-based management and reporting to achieve impact
• Ability to lead in the formulation and implementation of polices relating to investigations
• Comprehensive knowledge in the proper application of the following organizations policies and procedures in undertaking investigations: resource and financial management; human resources management and related organizational values; procurement, contract and asset management; information and communication technology management; and general administration
• Actively works towards continuing personal learning and development, acts on learning plan and applies newly acquired skills particularly in the field of internal justice, accountability, and operational investigation work and investigation techniques through leadership and personal example.
Respecting and promoting individual and cultural differences
Ensuring the effective use of resources
Creating an empowering and motivating environment
Use of Language Skills
Essential: Expert knowledge of English.
Desirable: Intermediate knowledge of other UN language(s) (Arabic, French, Chinese, Russian, Spanish).
WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 102,715 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 7156 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.
- This vacancy notice may be used to fill other similar positions at the same grade level
- Only candidates under serious consideration will be contacted.
- A written test may be used as a form of screening.
- In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
- Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
- Staff members in other duty stations are encouraged to apply.
- For information on WHO's operations please visit: http://www.who.int.
- WHO is committed to workforce diversity.
- WHO's workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice.
- WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
- WHO has a mobility policy which can be found at the following link: http://www.who.int/employment/en/. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
- Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.