Boise (United States of America)
Job Overview: The Caseworker provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The Caseworker works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.
Responsibilities include, but are not limited to:
- Coordinate timely pre- and post-arrival services to ensure each client has living essentials such as housing, food, medical care, and access to transportation, and is oriented to their new environment.
- Conduct intake services with clients to assess needs. Develop self-sufficiency plans and timelines in partnership with each client. Provide individualized support through direct services, referrals, and advocacy.
- Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized.
- Detail each client interaction in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed.
- Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
- Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
- May train and lead the activities of volunteers and interns.
- Other duties as assigned.