IT Operations Associate, Fixed Term- G6, Mekelle

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

Female applicants and qualified applicants are especially encouraged to apply.

ABOUT WFP

The World Food Programme (WFP) is a United Nations frontline agency in the fight against hunger, continually responding to emergencies. Assisting 91.4 million people in around 83 countries each year, the World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. On any given day, WFP has 5,000 trucks, 20 ships and 92 planes on the move, delivering food and other assistance to those in most need. Every year, we distribute more than 15 billion rations at an estimated average cost per ration of US$ 0.31. These numbers lie at the roots of WFP’s unparalleled reputation as an emergency responder, one that gets the job done quickly at scale in the most difficult environments. WFP’s efforts focus on emergency assistance, relief and rehabilitation, development aid and special operations. 

WFP Ethiopia is working with the government and other humanitarian partners to strengthen the resilience of Ethiopia’s most vulnerable population and to chart a more prosperous and sustainable future for the next generation. The Country Office also supports programmes that use food assistance to empower women, transform areas affected by climate change and keep children in school. It aims to contribute to Ethiopia’s five-year development agenda, the Growth and Transformation Plan (GTP), through which the Government combats food insecurity.

ORGANIZATIONAL CONTEXT

This job is found in Mekelle Sub Office. The Job holder report to a Head of Sub Office and Head of IT Unit or the designate.

At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders are expected to manage resources and coach and coordinate a team of support staff.

JOB PURPOSE

To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.

2. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.

3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered, and accurate information is provided to staff.

4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.

5. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.

6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.

7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.

KEY ACCOUNTABILITIES (continued)

8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.

9. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.

10. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.

11. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

13. Perform other duties as required.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Has experience resolving more complex technical issues and can lead IT projects.
• Shown experience in working with head of units in defining requirements for functional area.
• Has experience with the application of client services standards to resolve or escalate clients’ service problems.     
• Has hands-on experience on planning, installing and operation of different types of networks.
• Has experience with small different types of satellite terminal installation and operation.
• Has experience on providing IT support to many locations concurrently, as the operations has many warehouse locations with IT infrastructure linked to the main office for corporate services access. Has experience in procurement and budget preparation process.                                                                                                                                                                     

STANDARD MINIMUM QUALIFICATIONS

• Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.
• Language: Fluency in both oral and written communication in English. Knowledge of the local language is added advantage
• Experience: At least Five years of progressively responsible technical experience some of which should be related to radio communications and telecom adminstration.

OTHER SPECIFIC JOB REQUIREMENTS

This section is optional to describe additional responsibilities & knowledge required for the specific job

DEADLINE FOR APPLICATIONS

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WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.