New York City (United States of America)
The Clinical Supervisor provides a combination of clinical program oversight and staff supervision and will partner closely with IRC’s USP Headquarters, Safety and Wellbeing, Program Quality and Innovation teams to provide US Headquarters, Resettlement, Asylum, and Integration (RAI), and local field office management teams with high-quality technical supervision for case work teams. This position will also provide counsel and drive effective planning and in conjunction with HQ RAI teams, develop a guide that is in alignment with federal, state, local, and donor requirements and IRC global guidelines for future use. The Clinical Supervisor will also be in a lead position on site and available for virtual sessions with additional sites to respond to questions, or direct requests for assistance from staff.
- Regularly meet with case managers, interpreters, and client-facing staff to provide opportunity to review competence and confidence
- Provide regular professional development training in case work and client facing skills
- Provide point of escalation for clinical questions to ensure that services are ethical and aligned with best practices
- Serve as official clinical supervisor for trainees
- Support management of cases which require expert level clinical skills (Ex: suicidal ideation, psychosis, decompensation)
- Establish regular space for emotional reflection and development of resilient personal qualitied to support sustainable clinical work
- Ensure that the IRC’s models align with established professional treatment standards and practices
- Support staff onboarding, on-going development, and (in the case of temporarily deployed staff) return to work planning
- Serve as a resource for staff and teams in distress, such as carrying out employee communications, liaising with local health departments, advising leaders on response, and connecting staff with appropriate internal and external health resources.
- Other duties as assigned.
- Minimum of five years as a licensed care provider
- Qualification to serve as a clinical supervisor
- The ideal candidate will be a licensed psychologist or licensed clinical social worker with demonstrated background and experience working in emergency settings.
- Highly developed interpersonal skills including active listening, emotional de-escalation, patience, and compassion
- Service-oriented leadership skills
- Broad knowledge and experience in workplace health and wellbeing, change management, and process improvement
- Excellent project management and knowledge management skills
- Experience working in human services or humanitarian contexts preferred
- Fluency in English, written and spoken. Fluency in Pashto and/or Dari a plus.
- Strong analytic problem-solving skills
- Ability to work both independently and in a dynamic, cross-functional global team structure
- Highly proficient in Microsoft Office suite
- Ability to manage and work through change in a proactive and positive manner.
- IRC will provide lodging accommodation at the Assignment Locations during the assignment period as well as travel accommodations to and from Assignment Locations
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.