Intensive Case Management Caseworker
Richmond (South Africa)
Job Overview: The Intensive Case Management (ICM) Caseworker provides strengths-based, client-centered case management services to a wide range of especially vulnerable refugee, asylee, and other eligible clients, including but not limited to single-headed households, survivors of domestic violence and gender-based violence, older individuals, youth and young adults without parents or permanent guardians, individuals experiencing mental health or psychological difficulties, individuals with physical disabilities or medical conditions, unanticipated arrivals and secondary migrants, and individuals who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). They work closely with clients, colleagues, and external parties to develop service plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.
Responsibilities include, but are not limited to:
- Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.
- Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program.
- Evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed.
- Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments.
- Conduct community outreach and maintain a strong network of service providers that meet client needs. The ICM caseworker may also be expected to maintain a strong relationship with local and state level refugee coordinators and health coordinators to ensure client needs are met.
- Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level.
- Respond to client crises, with guidance from supervisor as needed.
- Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files.
- Collaborate with clients’ therapeutic services team and other external care providers.
- Support and educate family members and others involved with clients to enhance their awareness of mental and emotional illness and increase their ability to contribute to the healing process.
- Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
- Attend relevant trainings and meetings at the local and national level.
- Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
- May train and lead the activities of volunteers and interns.
- Other duties as assigned.
Education: Bachelor’s degree in social work, public health, or related field of study preferred.
- Minimum of 1-2 years of case management experience with similar populations and/or client needs required.
Demonstrated Skills & Competencies:
- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
- Attention to detail and accuracy in work product.
- Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred.
- Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
- Valid driver’s license and access to a personal, insured vehicle.
- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
- May require occasional weekend and/or evening work.
IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.#LI_GR1