Coordinator, Medical Emergency Response Team
International Medical Corps is a global first responder. We deliver emergency medical and related services to those affected by conflict, disaster and disease, no matter where they are, no matter what the conditions. We also train people in their communities, providing them with the skills they need to recover, chart their own path to self-reliance and become effective first responders themselves. Established in 1984 by volunteer doctors and nurses, we are a nonprofit with no political or religious affiliation, and now have over 7,300 staff members around the world, more than 90% of whom are local. Our mission is to improve the quality of life through health interventions and related activities that strengthen underserved communities worldwide. With the flexibility to respond rapidly to emergencies, we offer medical services and training to people at the highest risk, always working to strengthen local healthcare systems and promote self-reliance. BACKGROUND On 14 August 2021, a 7.2 M earthquake struck Haiti, 125 km west of the Haitian capital Port-au-Prince. Five Haitian departments inhabited by 2.17 million people recorded intensities between 6-9 degrees on the Modified Mercalli Scale (MMI). According to PAHO (Pan American Health Organization) as of August 17, at least 1,941 people died and more than 9,900 people were wounded. The Haitian Civil Protection General Directorate reports 137,000 families affected in Grand'Anse, Nippes, and Sud, and 40% of Haiti’s total population in need of humanitarian assistance. Nearly 61,000 homes have been destroyed and 137,000 have sustained damage. Affected populations remain trapped, displaced, and have led to chaotic and overwhelmed hospitals. The earthquake has created a complex humanitarian emergency, as the country has limited capacity to curb the spread of COVID-19 and vaccine acceptance is extremely low, fueled by rumors and misinformation. The country’s unstable political situation – following the assassination of President Jovenel Moise on July 7, 2021 – led to increased violence, resulting in displacement, disruptions in services and limited access. Haiti was also hit by tropical storm Grace on August 16 and 17, which triggered flooding the earthquake-affected community of Les Cayes, creating additional safety hazards. In the most impacted departments of Grand’Anse, Nippes, and Sud, at least 20 health facilities have been damaged and four have been destroyed. Furthermore, the emergency has had devastating impacts on the wellbeing and protection of affected community members. In such settings, an estimated one in five (22%) individuals are expected to experience a mental health condition, and those with chronic and severe mental disorders often with no access to care. International Medical Corps response will include: Ensuring access for the continuum from emergency to primary health care services in support of the recovery plan Focus on meeting the needs of vulnerable populations, particularly in areas where IMC has critical expertise, including vaccination support, MHPSS and GBV. Increasing awareness and education COVID-19 to mitigate future epidemic risks. Strengthening the capacity of health facilities, health personnel, and community health workers based on IMC’s expertise to ensure adequate and sustained service provision for vulnerable populations after the end of the project.
This position will support International Medical Corps emergency response delivering outpatient clinical care to disaster effected populations.
The Medical Coordinator Emergency Response Team (ERT) is responsible for quality and organization of the implementation of all clinical services. The Medical Coordinator will appoint physicians and nurses in clinical roles throughout the EMT operation to specific tasks as appropriate. This Medical Coordinator will conduct assessments and start up activities. The role has responsibilities for proposal development, recruitment, reporting, coordination, training, identifying gaps in programming and staffing, and any other required duties within the EMT as directed by the Emergency Response Leadership.
To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation:
MAIN TASKS AND RESPONSIBILITIES
• Manage day to day International Medical Corps health programs providing direct supervision to medical staff and technical support to non-medical staff related to health programming.
• Work closely with direct line manager, senior management, and field teams to determine the operational needs of the medical program within the scope of the grants
• Work closely with the medical doctors and health teams to ensure high quality service provision for beneficiaries using nationally or internationally accepted standards
• Coordinate referral pathways for MHPSS, CMR and GBV, ensuring appropriate detection and referral
• Analyze pharmacy reports to monitor drug consumption per site and adjust procurement plan and activities in coordination with Pharmacist
• Implement data management systems ensuring daily data output and reporting
• Assist in the adjustment of data management systems streamlining data for new projects and local health department
• Review and provide input for reports in order to analyze trends and adjust programs as needed
• Work with direct line manager, field teams, partnering agencies and national health authorities for outbreak preparedness and contingency planning
• Work with field teams to ensure continued provision of basic life serving services in case of evacuation or relocation due to insecurity
• Work with direct line manager, senior management and field teams to plan for future program directions in terms of beneficiary needs, new sites, and / or new programs
• Work with direct line manager, senior management and field teams to contribute to concept notes for future funding following donor protocols and formats
• Work with field teams and logistics to procure drugs in a timely manner to ensure adequate supply based on site consumption while adhering to national drug protocols and program budgets
• Work with UN agencies (UNICEF, WHO, UNFPA) and partner agencies to acquire drug kits and health information materials for medical programs
• Regularly update country office on progression of programs as necessary
• The Medical Coordinator is the focal point for team health and medical emergencies. Managing the team trauma (and triage kit if available) and PEP kit, and may recommend personnel to seek health care or rest when they are ill. Ensure correct provision and use of PPE.
• Deployed personnel are expected to assist with the setup, maintenance and demobilization of the clinical spaces and base camp as required. The Medical Coordinator shall also be responsible for disposition of medical equipment, consumables and pharmaceuticals
• Attend coordination meetings as needed
• Represent the organization at task force meetings, assessment missions, camp coordination meetings, UN coordination meetings, INGO coordination meetings as needed
• Liaise with MOH on matters related to the program to ensure programmatic accountability as needed
• Participate in media relations, public outreach and awareness initiatives, including coordinating and responding to inquiries, acting as a spokesperson, or identifying and preparing spokespeople for local, national and international media at the request of the Communications department.
• Participate in coordination meetings and communicate relevant information to direct line manager and other health staff as needed
• Ensure maximum visibility of the agency amongst the NGO community
• Contribute to the creation of a positive image and overall credibility of the organization, notably through the application of the organizations Code of Conduct, ethics, values and stand-point with regard to internal and external actors
Human Resource Management
• Assist in the selection, training, and mentoring of qualified health staff, recommend promotions, disciplinary action and termination as needed
• Supervise the day-to-day health staff to ensure smooth and effective operations, including the appointment of the clinical team leader
• Work with HR department to ensure compliance to local labor laws including working hours
• Maintain open lines of communications with all field staff
Training and Capacity Building
• Work closely with the medical doctors and health teams to determine the technical and non- technical training needs of the medical staff to ensure high quality program implementation and compliance with minimum standards
• Train national staff to increase responsibilities to build capacity and ensure sustainability of programs
• Collaborate with direct line manager and relevant national and international health authorities for revision of existing curriculum or development of new curriculum to be utilized in implemented by and implement those plans through the management team and field teams
• Advocate and plan for professional development for expat and national staff.
• Support the Senior Management Team to ensure program activities and objectives are implemented appropriately and communicated
• Maintain strong working relationships with Finance, Logistics, HR/Admin and other relevant departments to ensure smooth implementation of program activities
• Deployed personnel are expected to assist with the setup, maintenance and demobilization of the clinical spaces and base camp as required.
• Actively promote PSEA (prevention of sexual exploitation and abuse) standards within International Medical Corps and among beneficiaries served by International Medical Corps.
• Adhere to the Code of Conduct, maintain humanitarian principles and respect international humanitarian law at all times.
Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.
Code of Conduct
As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards.
If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.
It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.
International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.
• Typically, a Medical degree with a valid license to practice and be board certified or equivalent (board eligible). Master’s degree in Public Health preferable. Equivalent combination of relevant education and experience may be substituted as appropriate.
• Typically, 10+ year of relevant and progressive experience, including at least at least 2 years of experience in a leadership role related to emergency medicine, family medicine or other primary care specialty, and minimum of 3 years of cumulative experience required in a lessor developed country or resource deprived environment, or equivalent combination of education and experience focused on global health.
• Must have experience in overseas programs at the Manager level relating to primary health care (and secondary health care in specific missions), maternal and child health, reproductive health, HIV/AIDS, communicable diseases, emergency preparedness and response.
• Experience in effectively dealing with international and headquarters staff, as well as donor agencies, government officials, and other NGOs; the ability to work with a broad spectrum of people
• Excellent communications skills, both oral and written
• Excellent self-motivation skills
• Ability to exercise sound judgment and make medical decisions affecting the standard of care independently
• Extremely flexible, and have the ability to cope with stressful situations and frustrations
• Ability to relate to and motivate staff effectively
• Creativity and the ability to work with limited resources
• Excellent decision-making skills
• Must work independently under difficult conditions
• Able to take on non-medical responsibilities from time to time to cover for other team members
• Skills and knowledge in program sustainability and capacity building, public-private partnerships and project monitoring and evaluation (both quantitative and qualitative methods)
• Strong writing and presentation skills
• Proven capabilities in leadership required
• Strong negotiation, interpersonal and organization skills
• Fluency in written and spoken English is required; fluency in Spanish, French or, Arabic is desirable