ICT Analyst

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Under the guidance and direct supervision of the Operations Manager,  the ICT Analyst manages ICT services, develops and implements ICT management systems, provides information management tools and technology infrastructure in the Sri Lanka Country Office. The ICT Analyst is responsible for analysis of ICT issues and technologies and provides solutions that will enhance the CO productivity. The ICT Analyst promotes a client-oriented approach.

The ICT Analyst heads the ICT Team and supervises staff (one) in the team. The ICT Analyst works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in the CO and UNDP HQs staff for resolving complex ICT-related issues.

Summary of key functions:

• Implementation of ICT strategies and new technologies
• Implementation of information and documentation management system
• Management of CO hardware and software packages
• Networks administration
• Provision of web management services
• Facilitation of knowledge building and knowledge sharing

1. Ensures implementation of ICT strategies and introduction and implementation of new technologies, focusing on achievement of the following results:

• Full compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
• Analysis of the requirement and elaboration of internal policies and procedures on the use of ICT.
• CO ICT business processes mapping and elaboration of internal Standard Operating Procedures (SOPs) in ICT management.
• Participation in the office business process re-engineering activities and ensure that business needs drive IT solutions related to corporate resource management.
• Conduct of market research and analysis, and introduction of new technology for country office system updating and improvement.
• Provision of advice on and assistance in procurement of new ICT equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets.
• Development and update of the ICT annual plan and road map. Development and update of the business continuity plan, disaster recovery plan, ICT infrastructure and training plans. Follow up on their implementation.
• Provision of support to the use of Atlas functionality for improved business results and improved client services.
• Leadership of the ICT team for effective and client-oriented services.

2. Ensures effective implementation of information and documentation management system focusing on the achievement of the following results:

• Implementation of CO information and documentation management system in accordance with UNDP policy and the country office needs.

3. Manages CO hardware and software packages, focusing on the achievement of the following results:

• CO hardware and software platforms meet the UNDP corporate standards and the CO key business processes.
• Provision of advice on maintenance of equipment and acquisition of hardware supplies
• Supervision of the implementation of corporate UNDP systems.
• Support to development of new software for high impact results (e.g. office management system, e- registry, intranet, etc).

4. Ensures efficient networks administration, focusing on achievement of the following results:

• Monitoring of the computing resources to provide a stable and responsive environment.
• Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access.
• Monitoring of backup and restoration procedures for both server and local drives.
• Timely upgrade of LAN infrastructure and Internet connectivity to meet UNDP requirements.
• Provision of technical advice on network administration to other agencies as required and monitoring preparation of bills for cost-recovery for the services provided.

5. Provides web management services, focusing on achievement of the following results:

• Identification of opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (e.g. office management systems, donor profile software, knowledge management systems).
• Technical maintenance of the CO websites and Intranet.
• Provision of technical advice on web management to other agencies as required and monitoring preparation of bills for cost-recovery for the services provided.

6. Ensure facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

• Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
• Organization of training for the operations/projects staff on ICT issues.
• Synthesis of lessons learned and best practices directly linked to ICT management.
• Sound contributions to knowledge networks and communities of practice.

Impact of Results 

The key results have an impact on the overall efficiency of the Country Office including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.

Core Behavioural Competencies:

Achieve Results

• Demonstrate focus on achieving quality results and impact
• Consistently strive to meet or exceed excellence standards
• Hold self and others accountable for results
• Efficiently establish appropriate plans and resources for self and others to accomplish goals

Think Innovatively

• Look beyond conventional approaches and established methods
• Propose new ideas, approaches and solutions to problems
• Seek patterns and clarity outside boxes and categories while resisting false certainty and simplistic binary choice

 Learn Continuously

• Actively pursue opportunities for learning and self-development professionally and personally Keep abreast of new developments in one’s professional area
• Proactively seek feedback, demonstrates a desire to learn from others as well as from experiences, both positive and negative
• Contribute to the learning of others

Adapt with Agility

• Be flexible in handling change, and adopt new ideas, approaches and ways of working
• Seamlessly adapt to working within new situations or contexts, with new people, and in different ways
• Participate in, support, contribute to or drive meaningful change in UNDP
• Be comfortable with ambiguity and effectively managing multiple demands

Act with Determination

• Pursue everything with motivation and drive
• Not give up in the face of adversity and setbacks; demonstrate resilience and composure Demonstrate courage, self-motivation and initiative to act on opportunities without being prompted by others
• Be authentic and modest, get things done without unnecessary noise

Engage and Partner

• Act in a way that demonstrates empathy and emotional intelligence, showing consideration for the needs and feelings of others
• Demonstrate and encourage teamwork and co-creation internally and externally to achieve joint objectives and results
• Establish and develop networks that deliver powerful collaborations
• Encourage and respect the views of others; accept views and ideas other than one’s own

Enable Diversity and Inclusion

• Treat all individuals with respect, consider ethical implications and respond sensitively to all differences among people
• Fully accept and value all people, creating an inclusive environment
• Understand that inclusion is multi-faceted (e.g. race, gender, age, disability, culture, etc.) Understand and appreciate issues from the perspective of others
• Treat everyone fairly and equally
• Demonstrate honesty and transparency

Cross Functional Competency

Strategic Thinking

• Ability to develop effective strategies and prioritized plans in line with UNDP’s objectives, based on the systemic analysis of challenges, potential risks and opportunities; linking the vision to reality on the ground, and creating tangible solutions
• Ability to leverage learning from a variety of sources to anticipate and respond to future trends; to demonstrate foresight in order to model what future developments and possible ways forward look like for UNDP

Communication

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience

Customer Satisfaction/Client Management

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs.
• Provide inputs to the development of customer service strategy.
• Look for ways to add value beyond clients' immediate requests.
• Ability to anticipate client's upcoming needs and concerns

People Management Competencies:

Show Managerial Courage

• Face up to organizational and people problems
• Not be afraid to take decision and action when and as needed
• Not hold back anything that needs to be said, respectfully and diplomatically
• Address conflict in a timely manner, not allow conflicts in teams linger
• Help others through emotional or tense situations, tactfully bringing disagreements into the open and finding solutions all can endorse

Demonstrate Empathy and Emotional Intelligence

• Genuinely care about people; demonstrate empathy with joys and pains of others
• Enable the wellbeing of the team(s)
• Read a group’s emotional currents and power relationships, identifying influencers, networks, and organizational dynamics; adapt leadership styles at the appropriate times
• See the positive in people, situations, and events

Motivate and Direct

• Create and communicate a compelling vision and purpose
• Align people and resources with organizational vision, strategy, objectives
• Understand and proactively builds the team/organization culture

Build an Enabling Workplace

• Create a working environment where people are engaged and want to do their best; empower and enables team members to perform and have a positive workplace experience
• Promote honestly, openness, trust and psychological safety and create opportunities to innovate and learn
• Recruit and promotes individuals based upon objective measures and meritocracy; acknowledge and utilise the talent of others Encourage collective action and integration

Build Capability

• Identify and develop talent in individuals, providing positive support to enable them to achieve their potential
• Foster learning or development of others by giving feedback, guidance, and support; support career development of others
• Have willingness and ability to delegate to help people learn, including from failure

Manage Performance and Ensure Accountability

• Ensure regular conversations with people about work
• Provide positive and constructive feedback
• Discuss poor performance in a timely manner
• Provide praise and recognition, as well as ensure accountability

Lead with Humility

• Be authentic and transparent, act with integrity
• Be accessible and available to team members they lead
• Encourages debate and discussion, creating a culture where people are comfortable to challenge senior leaders and feel listened too
• Be modest, giving credit for success to others and admit own shortcomings

Technical Competencies:       

• IT Security Management
• Solutions Architecture
• Data Management & Analytics
• IT Continuity and Disaster Recovery
• IT Customer Support
• Network, Communication and Infrastructure Management
• IT Service Delivery & Operations
• Configuration Management - Business analysis, requirements
• Information and Technology Strategy - Portfolio management and governance
• User Experience and business analyst
• IT project Management
• Applications Management
• Programming
• IT Quality Management
• IT Research and Development

Education : 

• Master’s degree in Information systems, Information Management or Bachelors with two years of experience in,Computer Science or related discipline.
• Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE). If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience : 

• Up to 2 years of relevant working experience, including development and implementation of ICT strategies, management and supervision  of ICT services and teams, hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications, experience in web design and development of web-based office applications.

Language : 

• Fluency in French, Creole and good understanding of English.

Important applicant information

All posts in the GS categories are subject to local recruitment.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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