Atlanta (United States of America)
Job Overview: The Financial Coach will work within the Economic Empowerment team to provide coaching and counseling services to refugees, immigrants, and other individuals who are enrolled in the Economic Empowerment program. Financial counseling and coaching involve an ability to engage and motivate clients, a strong understanding of personal finances, an understanding of the U.S. financial system, and the ability to team that knowledge to others. The Financial Coach is responsible for assisting clients in developing plans that help clients reach their goals and achieve financial stability. The Financial Coach is expected to focus on services in a one-on-one counseling format but will also provide group instruction in workshop settings. The Financial Coach will work with the IRC in Atlanta’s Employment Specialists and Asset Building staff to ensure that clients are receiving financial education and assistance across these service areas. Additionally, the Financial Coach will coordinate with colleagues to provide personal and business-related financial counseling to clients interested in starting or strengthening their businesses. This position will also assist clients in completing applications for targeted loan products including credit-building, business, auto, and education loans.
Initially, this is a 12-month temporary position with the possibility of extension depending on grant funding.
Major Responsibilities: Responsibilities include, but are not limited to:
One-on-one financial counseling/coaching
·Assist clients in resolving current financial challenges, while providing a wide lens on their financial health to shift the approach to proactive financial management.
·Develop long-term relationships with clients around financial goals for their families.
·Develop plans of action and provide tools and resources while promoting client accountability to reach financial goals.
·Work with clients to provide strategies for budget improvements through personal budgets and detailed financial assessments.
·Work with clients enrolled in the IRC’s Microenterprise Development Program and provide business-related financial counseling and assistance, including helping clients develop business cash flow projections.
·Understand other services offered by the IRC, such as employment, career development, IDA savings match, and microenterprise services.
·Work with external mainstream financial institutions to understand the needs of the community to assist with products and services that meet the identified needs.
Workshop and training delivery
·Develop workshop materials or tailor existing materials to meet the needs of the community. Workshop topics should be relevant to the community, and may include topics such as: budgeting, saving, banking products, credit building, taxes, and identity theft.
·Schedule and deliver workshops and trainings.
Consumer and business lending
·Coordinate with the IRC’s Center for Economic Opportunity (CEO) to administer consumer loan program and ensure applications (credit building, business, vocational education, auto) are compiled and submitted in a timely manner.
·Use Efforts to Outcome (ETO), a client data management system, to document and reflect the outcome of clients’ progress in an accurate and timely manner and in alignment with funder objectives.
·Complete Combined Financial Assessment (CFA) for financial counseling clients.
·Work with the Economic Empowerment team to ensure that any changes to the client’s CFA (new job, new benefits, change in credit score) are properly documented.
·Capture client success stores.
·Other duties as assigned.
Education: Bachelor’s degree in related field of study preferred.
·Relevant professional experience required; minimum of 2 years’ experience strongly preferred.
Demonstrated Skills & Competencies:
·Demonstrated understanding of U.S. business climate and systems, business development, budgeting, asset building, and credit building, with experience in business counseling strongly preferred.
·Previous work experience with the IRC’s target refugee and immigrant population and/or with populations affected by trauma is strongly preferred.
·Ability to provide financial coaching and coaching services in a culturally sensitive manner.
·Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
·Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
·Attention to detail and accuracy in work product.
·Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
·Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
·Valid driver’s license and access to a personal, insured vehicle.
·A combination of standard office environment and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
·May require occasional weekend and/or evening work.
IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.