Director, Program Services

Background: Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees, and rebuilding lives in the wake of disaster. Through 25 offices in cities across the United States, the IRC helps refugees resettle in the US and become self-sufficient.

We are committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. We are a dedicated advocate for the most vulnerable.

Job Overview: The IRC has an exciting new opportunity to be a part of the newly formed Global Partnerships and Philanthropic Services (GPPS) team in a brand-new role that is critical to the advancement of our aspirational high-value (HV) goals and vision. Today, high-value income makes up for more than two-thirds of the Organization’s private-sector revenue. The delivery of best-in-class service and expert-functions from GPPS across IRC’s HV teams, will be a critical enabler to the continued success of our HV fundraisers.   

GPPS, reports into the VP, GPPS, and consists of functional experts and specialists across a variety of HV functions such as research, corporate affairs, partner engagement and program services. It comprises of three pillars: 1) Research; 2) Partner Engagement and Corporate Affairs; 3) Program Services.

Program Services is anticipated to become GPPS’ largest sub-pillar and is vested at the nexus of HV fundraising and our operations and programs in the field. The Director will be a member of the leadership team of GPPS reporting into the SD. This pillar comprises of editorial and content development, field experience and field trips and program services, field capacity and compliance.

The Director, Program Services will play an integral role in building and shaping this team of initially 16 team members (with the prospect of additional, already-secured investment in the next 2 years) and the wider GPPS team in order to maximize IRC's global private sector fundraising and high-value partnerships efforts. We want to add your extensive organizational and fundraising experience to the IRC family.

Highlights of Your Key Responsibilities:

• Lead, supervise and mentor all expert-functions in this pillar of GPPS with a goal of facilitating the growth of HV revenue across our HV teams with corporations, foundations and philanthropists in the US and globally. As well as IPP’s new target-audiences including faith-based prospects; specialized Donor-Advised-Fund propositions and innovative financing
• Drive the localization of content and approach across diverse markets and audiences and ensure the production and development of compelling donor-friendly content, material and outcomes.
• Develop and roll-out a best-in-class Program Services division within GPPS. Successfully build effective working relationships with the leadership of the HV teams, the wider ER department and program colleagues and leadership.  
• Develop and roll-out a harmonized and fully streamlined global standards in the areas of editorial, field experience and program services tailored to the needs of the segments the HV teams serve -  corporations, foundations, HNWIs - and localized for conceptualization and execution in different markets and cultures.
• Represent GPPS and the IRC HV teams effectively and efficiently by developing mutually beneficial relationships and partnerships with internal and external stakeholders in support of our organizational goals.
• Provide strategic vision and oversight of all our HV Program Services in conjunction with the two HV teams. 
• Promote and support cross-fertilization of talent across teams and countries.
• As new growth opportunities are identified, evaluate and move these to action planning as appropriate.
• Undertake other projects as they arise.

Key Working Relationships:

You will report to: Senior Director, GPPS; very closely working with counterpart Directors in GPPS; VP, GPPS; IPP; USAP; Creative studio and partnerships communications teams

Your position directly supervises: 16 employees total and has 8 direct reports.

Job Requirements:

• 10 years of relevant professional experience, including working with large scale organizations
• Deep understanding of program implementation with a view of translating programmatic impact to donor friendly outputs. Experience with international organizations is across different territories and markets is a plus!
• Demonstrated ability to navigate inside large multi-disciplinary organizations bringing on new systems and processes
• Experience managing teams in similar functional areas and deep understanding of the service support that high-value teams would need to be successful;
• Global and service mindset;
• Knowledge of the latest trends and developments of the functional areas underneath them;
• Strong aptitude for translating technical details into comprehensive & tailored materials;
• Ability to analyze and synthesize information with excellent attention to detail;
• Excellent written and verbal communication skills; Advanced university degree in business administration, management, marketing, fundraising, or other relevant subject areas preferred.
• Demonstrated history of being an empowering, supportive, inclusive and mentoring manager – working remotely and in-person with multi-cultural teams
• Commitment to diversity, equity and inclusion and a strong passion for our mission!

IRC is an Equal Opportunity Employer.

IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

Standards of Professional Conduct: The IRC and IRC workers adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowance