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Evaluation and Implementation Officer

Geneva (Switzerland)

  • Organization: WHO - World Health Organization
  • Location: Geneva (Switzerland)
  • Grade: P-4, International Professional - Internationally recruited position - Mid level
  • Occupational Groups:
    • Monitoring and Evaluation
  • Closing Date: 2021-09-28

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The QNS Department sits within the Science Division. The overall mission of the Science Division is to harness the power of science and innovation in a systematic way, by ensuring the excellence, relevance and efficiency of WHO's core technical functions, including norms and standards (N&S) and research. Within this Division, the specific purpose of QNS is to provide support to the Technical Departments in close consultation with Regional Offices, by ensuring norms and standards are produced to a consistently high standard, in a timely way, driven by what Member States need, and designed and delivered to have a real impact on the health of people. Its mandate is structured around three key roles:

1. Ensure that all N&S products meet WHO highest quality standards by providing tailored, state of the art methodological support and guidance

2. Support project teams developing N&S products by ensuring the utmost efficiency of the N&S process

3. Secure maximum country impact by helping to develop fit for purpose N&S products

4. Advance and ensure timely, peer-reviewed, and accessible scientific evidence and information, through the WHO Library and Digital Information Outreach, and the WHO Press

The QNS Department is made up of 6 teams: Methods Quality, Process Efficiency, Product Impact, Library and Digital Information, the Office of the Publisher, and Governance and Review Services.

Within the QNS Department, the Product Design & Impact team is specifically dedicated to:

- Monitoring the process efficiency (data collection & analysis - dedicated KPIs to be defined) and propose continuous improvement plans

- Supporting Technical Departments, in consultation with regions, for setting outreach, uptake and impact targets of their N&S products via the impact monitoring plan developed in collaboration with Technical teams

- Providing support to Technical Departments, in consultation with regions, to develop N&S products to optimize the clarity and relevance of WHO content by managing rosters (e.g.; editors, proof readers, indexers…), coaching on product narratives and impactful formats, designing content & format templates, and ensuring multilingual production through publishing partners

- Supporting Technical Departments by helping them develop the most fit for purpose digitized products to support the dissemination of their core N&S product.


- Lead/Advise on design and implementation steps of Norms & Standards Products (N&SPs) during product planning.

- Serve as technical expert on NSPs implementation, monitoring, evaluation and learning approaches and tools to ensure country utility and relevance.

- Devise and advance monitoring and evaluation (M&E) frameworks, approaches, and relevant technical packages for NSPs.

- Provide direct regional and country support for NSP implementation and monitoring (must be able to spend up to 50% time in-country over extended periods).

- Build and facilitate innovative linkages and ensure data collection for WHO Global Public Health Good monitoring and reporting.

- Translate learning from M&E back in to design Standard Operating Procedures (SOPs).

- Other tasks as required by supervisor.



Essential: An advanced university degree in communications, public health, health sciences, or another area related to the functions of the position.
Desirable: A PhD in one of the above-mentioned fields, with experience in health sciences. Training in content design, production, management, behavioral insights, human centered design, and/or communications.


Essential: A minimum of 7 years of professional experience in the development and monitoring and evaluation of impactful norms and standards products, at least 2 of which at international level. Experience in content design, production, management, and/or communications.
Desirable: Experience in applying cross-cutting areas, e.g. gender or equity, to normative and standard setting products. Experience within UN or other international or multinational organizations. Experience working in a variety of country contexts. Experience in behavioral insights and/or human centered design.


Concrete skills in the planning and implementation of a public health or disease control programmes.

Strong skills in the area of developing and establishing polices and strategies.

Ability to engage and communicate effectively and diplomatically with internal and external partners.

Commitment to collaborate effectively with other key partners in other technical areas of work in support of their products and goals.

Experience in developing guides and processes to ensure use/adaptation of technical content in high and lower resources environments.

Proven experience devising and implementing process improvement, key performance indicators (KPI), or related monitoring and evaluation approaches for norms and standards products (N&SPs).

Knowledge of WHO's policies and programmes is an advantage.

WHO Competencies

Respecting and promoting individual and cultural differences
Moving forward in a changing environment
Building and promoting partnerships across the organization and beyond

Use of Language Skills

Essential: Expert knowledge of English.
Desirable: Intermediate knowledge of French. Intermediate knowledge of another UN Language.


WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 74,913 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 5219 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.


  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other duty stations are encouraged to apply.
  • WHO is committed to workforce diversity.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • WHO has a mobility policy which can be found at the following link: Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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