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Support Services Assistant

Tashkent (Uzbekistan)

  • Organization: UNOPS - United Nations Office for Project Services
  • Location: Tashkent (Uzbekistan)
  • Grade: LICA-4, Local Individual Contractors Agreement - Administrative support
  • Occupational Groups:
    • Project and Programme Management
    • Administrative support
    • Operations and Administrations
  • Closing Date: 2021-09-22

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Background Information - UNOPS

The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners' peacebuilding, humanitarian and development projects around the world.  UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects.  Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

Background: AUMCO

The Austria Multi-Country Office (AUMCO) was set up in August 2019 as a part of the UNOPS Europe & Central Asia Region (ECR). Specifically, AUMCO aims to enable achievement of Agenda 2030 and the Paris Agreement through global programmes and tailored interventions in the Balkans, South Caucasus, and Central Asia, focused on:

  • Infrastructure
  • Procurement
  • Project Management (full service, back on track)
  • HR and Transactional Services
  • Grant Management
  • Technical and Advisory Services

Background Information - Job-specific

The overall objective of the project (entitled “Emergency procurement of critical medical equipment to support the Government of Uzbekistan for enhancing their response to the Coronavirus outbreak”) is to strengthen the health preparedness and COVID-19 response of the healthcare system in Uzbekistan, and effectively and timely prevent and treat COVID-19 cases.

By providing emergency procurement support (medical equipment) on a transactional basis to the Government of Uzbekistan, through the Ministry of Health, the project will enhance the country’s response to the coronavirus outbreak. With the overarching aim of procuring urgently needed medical supplies to ensure that hospitals can provide life-saving treatment to infected patients, the following activities will be undertaken:

  • Support the Ministry of Health, with assistance from the World Health Organization (WHO), and update, as needed, lists/specifications of required medical supplies and equipment.
  • Procure required laboratory and medical supplies and equipment as per UNOPS rules and regulations, and international best practices.
  • Coordinate with the Ministry of Health of the Government of Uzbekistan to ensure timely delivery of procured equipment to the country, and their installation, as applicable.
  • Follow up on the MoH on the distribution, installation and receipt of procured equipment to ensure maximum transparency and fairness.

Under the guidance and direct supervision of the Support Services Manager, and in coordination with Supply Chain Associate and the relevant Project Manager(s) and Head of Support Services, the Support Services Assistant is responsible for the effective delivery of logistical, administrative and procurement support in line with UNOPS rules and regulations and local context and requirements.

This is a retainer role, and the incumbent will be asked to provide services covering some or all functions and areas related to supply chain management, administration, logistics and procurement as indicated above, as assigned and depending on the case and needs.

Functional Responsibilities

Provides operational assistance to the supervisor and relevant managers in the delivery of effective operational services to projects, focusing on the following tasks and activities:

  • Support with customs clearance, and logistics.
  • Support with preparation of documents, letters, note verbale, overall documentation processing and filing.
  • Liaison with project stakeholders on receipt of goods and services in view of obtaining proper delivery report, RIR, or relevant certificates and that proper inventory is taken.
  • Contribute to procurement related market research.
  • Support with arrangement of travel, missions within the country.
  • Provision of inputs into project reports on activities implemented at the country level.
  • With the guidance from the supervisor, provide response to queries from projects, clients, companies, etc. regarding logistics, procurement, and administration related matters.
  • Performs other relevant duties as assigned by the supervisor.

Education/Experience/Language requirements

  • Secondary education required. 
  • University Degree in Business Administration, Public Administration, Human Resources Management or equivalent is an asset
  • Procurement certification would be considered a significant asset.
  • Holders of secondary education degree: 4 years of progressively responsible administration, procurement or logistics experience is required at the national or international level. Experience with UN/UNOPS would be an asset.
  • Education with a bachelor's degree or higher might substitute for some of the years of experience required.
  • Experience in the usage of computers and office software packages and experience in handling web-based systems required. 
  • Experience using the corporate ERP systems (such as oneUNOPS) will be an asset.
  • Fluency in written and oral Russian required. 
  • Knowledge of English and Uzbek is desirable.

Additional Considerations

  • Availability of driving license and ability to use own vehicle for performance of tasks when required.


Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Contract type, level and duration

Contract type: Local ICA Contract level: LICA-4
Contract duration: ASAP -31 November 2021 with possibility of extension

For more details about the ICA contractual modality, please follow this link: 

Additional Considerations

  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.
  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • For retainer contracts, you must complete a few Mandatory Courses (around 4 hours) in your own time, before providing services to UNOPS.
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.  

It is the policy of UNOPS to conduct background checks on all potential recruits/interns. Recruitment/internship in UNOPS is contingent on the results of such checks.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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