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Outreach Worker

Tikrit (Iraq)

  • Organization: DRC - Danish Refugee Council
  • Location: Tikrit (Iraq)
  • Grade: Administrative Services and Support - Generally no need for Higher Education - Administrative support
  • Occupational Groups:
    • Communication and Public Information
    • External Relations, Partnerships and Resource mobilization
  • Closing Date: 2021-09-19

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Protection Outreach Worker

Employment band: J1 - Non-manager


Overall purpose of the role

  • Support the implementation of psychosocial support (PSS) and community-based protection (CBP) activities.
  • Actively reach out to community members and potential PSS beneficiaries.
  • Identify vulnerable people in need PSS or case management services.
  • Support implementation of protection monitoring activities and identification of protection concerns.


Geographic scope: Salah Al Din (Iraq)


This role has a focus on Salah Al Din and ensures compliance to DRC procedures and guidelines within DRC Iraq and the Salah Al Din area office. The role contributes to the implementation of protection strategies for Salah Al Din, which are translated into action plans and day-to-day tasks.


Main responsibilities

Administrative and technical support

  • Actively reach out to community members of different ages (youth, adults and older persons), gender (men and women) and abilities (including people with disabilities) through high presence within the targeted community and regular communication with community members on their needs and DRC activities including Case management, legal and Community Based Protection.
  • Invite community members to participate in the legal, Case management,  PSS and CBP activities, including unstructured PSS, recreational activities, non-focused structured PSS, life skills and awareness raising.
  • Support Protection Assistants (CBP) with the identification of CBP volunteers and organizing regular meetings with CBPGs and ensure active participation and engagement of CBPC.
  • Support the Protection Assistant (CBP) with awareness raising sessions and campaigns.
  • Organizing the documentation of the activities including registration forms, attendance sheets and any other forms that need to be filled while respecting data protection guidelines.
  • Assist in scheduling events with community leaders.
  • Inform Protection Assistant (CBP) and Protection Officer (CBP) on protection concerns and protection needs as voiced by community members, respecting an age, gender and diversity (AGD) approach.
  • Support Protection Assistant (CBP) in identifying key informants for protection monitoring and in facilitating community consultations, including focus groups discussions (FGDs) with different groups (older persons, men, women and youth) to identify protection concerns following DRC guidance.
  • Participate in training and coaching as required on services, relevant SOPs, data filing and storing procedures
  • Follow given work plans and guidelines
  • Maintain positive work relationship within the protection team and outwardly in communications with the community.




  • Ensure compliance with DRC guidelines and policies on HR, admin, finance, and supply.
  • Ensure adherence to DRC national staff policy guidelines and Code of Conduct.
  • Ensure compliance with DRC AGD policy and AGD programmatic minimum standards
  • Ensuring compliance with the zero-tolerance to Sexual Exploitation and Abuse policy
  • Perform any other relevant tasks as requested by the Protection Officer (CBP) and Protection Team Leader



Roles reporting to this position

Reports to

No direct reports


Protection Assistant



Required experience and competencies

  • Relevant work experience in protection in humanitarian setting.
  • Experience in facilitation of PSS activities and the delivery of community programs to vulnerable groups preferred.
  • Deep understanding of the context in the area; preferred: understanding of local stakeholders, including hard to reach groups.
  • Understanding of protection principles, protection minimum standards and basic psychosocial support concepts
  • Flexibility
  • Ability to maintain confidentiality and prioritize the safety and dignity of beneficiaries at all times
  • Fluency in Arabic

All DRC roles require the post-holder to master DRC’s core competencies:


  • Striving for excellence: Focusing on reaching results while ensuring efficient processes.
  • Collaborating: Involving relevant parties and encouraging feedback.
  • Taking the lead: Taking ownership and initiative while aiming for innovation.
  • Communicating: Listening and speaking effectively and honestly.
  • Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Required education

Diploma or equivalent professional qualification

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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