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Area Manager

Madaba (Jordan)

  • Organization: DRC - Danish Refugee Council
  • Location: Madaba (Jordan)
  • Grade: Senior
  • Occupational Groups:
    • Project and Programme Management
    • Managerial positions
    • Refugee rights and well-being
    • Human Settlements (Shelter, Housing, Land, Property)
  • Closing Date: 2021-09-22

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The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation

DRC Jordan is looking for a qualified individual to fill the role of  Area Manager (AM) who is responsible for the coordination, management, development and representation of DRC programming in the Governorates of Irbid, Madaba, Marfaq and Azraq. The Area Manager is the line manager for all staff with area responsibilities and s/he is responsible for ensuring a result-oriented team. Working closely with the Base Managers, s/he will oversee program implementation according to DRC’s commitments and strategies in Jordan, while working with the Support Services teams to also ensure that they are implemented in accordance with DRC’s regulations, procedures and guidelines. The role contributes to the development of base strategies, which are translated into action plans and day-to-day tasks. The Area Manager is DRC’s primary representative with relevant actors in the area of responsibility and will enable a productive and accountable relationship with beneficiaries, communities’ leaders/representatives, relevant governmental authorities, donors, national and International NGOs and UN Agencies.  The incumbent will also ensure a safe environment for DRC staff, beneficiaries and assets through a proactive-acceptance approach using DRC’s security framework.



About the job

The individual will report directly to Country Director. Your main duties and responsibilities will be:



  •  Line manage base managers and area support and program staff ensuring inter-department co-ordination
  •  Closely coordinate with the senior management team ensuring regular information flows
  • People management of direct reports (including development, people planning and performance)
  • Support the base managers to manage the programme and base level support cost budget lines; ensuring effective and efficient use of resources including financial, human and all assets, including the provision of accurate budget forecasts
  • Ensure overall provision of and adherence to DRC policies, procedures, guidelines, systems and standard practices
  • Provide leadership in overseeing logistical/procurement, Human Resources/administration and office services activities and ensure their timely/efficient delivering.

Representation, coordination and reporting
• Primary DRC representative in the area of operation and attend all relevant fora/meetings in order to strengthen DRC’s position
• Foster relationships with Government authorities and other relevant stakeholders in the area of operation
• Maintain close working relationships with donors, national and international organizations and local counterparts
• Comply with internal reporting requirements, contributing to, and providing high level quality assurance of all reports related to area of operation

Programme development

  •  Lead the process of adapting DRC national strategy to the local context and circumstances
  • Support the development of proposal and concept notes with particular attention to the development of accurate budgets  
  •  Provide regular analysis on the context and humanitarian situation in the area for the development of project proposals and safety assessments in cooperation with the Head of Programme
  • Ensure that project cycle management is carefully applied (needs assessment, planning, resources allocation, beneficiary selection, monitoring, reporting) within the Area of Operation.


• Ensure a safe and secure environment for DRC staff, beneficiaries and assets by ensuring the local security procedures are up to date and SOPs are being followed in line with the SMP and DRC policy


About you

  • Relevant university Degree, ideally bachelors or masters in relevant subject area, or significant additional demonstrable past professional experience gained through field management roles
  • Minimum 7-10 years' experience in relevant field overseeing humanitarian and development multi-sector, multi-donor programmes in complex and volatile environments
  • At least 5 years' experience in people management
  •  Strong leadership skills and a competence in people management
  • Practical and extensive financial, Human Resources and administration management
  •  Substantial work experience in the areas of emergency, camp management, development sector, especially with displaced/refugees communities can substitute education qualification.
  •  External stakeholder management (especially with local authorities)
  • Experience with relevant donor guidelines
  • Proven excellent communication and report writing skills
  • Full professional proficiency in English and Arabic (full proficiency in both languages is an essential requirement)


In this position, you are expected to demonstrate DRC’ five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process.

Collaborating: You involve relevant parties and encourage feedback.

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Designation of Duty Station: Jordan, covering Irbid, Mafraq, Azraq and Madaba

Start date: mid of October 2021

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications:  22 Sep 2021


If you have questions or are facing problems with the online application process, please visit

For further information about the Danish Refugee Council, please consult our website


We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

What does it mean?

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