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Employment Services Supervisor

Silver Spring (United States of America)

  • Organization: IRC - International Rescue Committee
  • Location: Silver Spring (United States of America)
  • Grade: Level not specified
  • Occupational Groups:
    • Labour Market Policy
    • Managerial positions
  • Closing Date:

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The International Rescue Committee, Inc. (IRC) helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to people forced to flee from war or disaster. At work today in over 40 countries and 25 U.S cities, we restore safety, dignity and hope to millions who are uprooted and struggling to rebuild their lives. The IRC in Silver Spring was established in 2006 and currently serves over 2,500 immigrants and refugees per year.

Scope of Work

The Employment Services Supervisor will supervise a team responsible for assisting clients with securing early employment. This position will manage multiple employment services grants, including but not limited to Refugee Social Services (RSS), Matching Grant (MG) and the Supplemental Nutrition Assistance Program (SNAP).The Employment Services Supervisor will work closely with colleagues across all programs to ensure smooth delivery of services, targeting job placements for clients. This position will spend significant time coordinating the delivery of early employment services, working in conjunction with the walk-in services and employment manager, deputy director, intake coordinator and the Maryland Office for Refugees and Asylees (MORA). This position will be a key member of the Economic Empowerment leadership team at the IRC in Silver Spring.

Reports to: Walk in Services and Employment Manager

Supervises: Senior Employment Specialist and Employment Specialists.


·Manage the RSS, MG SNAP and other early employment programs, with specific attention towards meeting programmatic performance specifications.

·Monitor progress towards programmatic performance requirements and encourage the employment team toward these goals. This includes program implementation, oversight, monitoring, and evaluation for all grants in the portfolio.

·Provide leadership, development support and supervision to direct service staff by leading team meetings; providing individual supervision, coaching and goal-setting; managing workload and prioritizing tasks; and helping staff troubleshoot challenges.

·Identify opportunities to advance gender equality for women and girls, and to better serve vulnerable individuals within the broader caseload.

·Ensure all programs fulfill funder and agency requirements for documentation, case files, data tracking, and other areas of administrative compliance.

·Advise staff regarding issues pertinent to program assessment, individual employment plans, job readiness trainings, job placement and job follow-up activities.

·Facilitate business partner (employer) development through organizing targeted outreach, jobs fairs, and networking events; analyze and interpret market trends and apply to program strategy.

·Work as a leader within the economic empowerment team. Manage weekly client assessment schedule and case assignments. Share best practices and guide programmatic growth.

·Produce high-quality program reports in a timely manner. This includes completing or overseeing staff completion of monthly, trimester, quarterly and/or interim or final reports to IRC headquarters, the Maryland Office of Refugee and Asylees (MORA) and other private funders.

·Coordinate quality assurance (QA) efforts by conducting periodic case file and electronic data reviews in partnership with the supervisor and employment specialists that are leads on each grant or program initiative.

·Coordinate services with the broader IRC in Silver Spring team to ensure a holistic approach to supporting individuals and entire families toward initial self-sufficiency and ultimately toward economic and overall well-being.

·Work with office leadership to establish necessary data collection systems; convene meetings with other resettlement agencies, MORA, DSS and other area service providers.

·Attend conferences, seminars and meetings related to program activities.

·Represent the economic empowerment team during meetings and lead in-service trainings.

·Provide back-up direct services when staff are absent and/or to meet immediate client needs.

·Other duties as assigned.


·Bachelor’s degree required; relevant master’s degree a plus.

·Minimum three years of experience securing employment opportunities for clients, either in domestic refugee resettlement, other workforce development fields or closely related social service delivery; and/or at least two years of supervisory experience in refugee resettlement or other nonprofit agency specializing in workforce development programs.

·Highly organized self-starter with demonstrated success in managing multiple priorities and delivering quantifiable results under pressure, with tight deadlines, and in a fast-paced environment.

·Excellent program and staff management skills: experience developing, leading, implementing, and monitoring projects or programs in nonprofit or community-based organizations. Strong ability to coach staff, take initiative and implement pilot projects required.

·Proven negotiation, interpersonal, and oral and written communication skills, especially in a multi-cultural environment.

·Must be mission and outcome driven, high level of energy, self-confidence, and commitment to client success.

·Knowledge and familiarity with the suburban Washington area, job market and area vocational training providers strongly preferred.

·Strong technical skills using Microsoft Office applications (Word, Excel, Outlook) and web-based databases and applications.

·Excellent communication skills, with fluency in written and spoken English.

·Strong writing skills and/or proposal development experience a plus.

·Valid driver’s license, the ability to travel regularly throughout the service delivery area and access to a vehicle required. 

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity.  We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal. 

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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