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Caseworker (MC3)

Tucson (United States of America)

  • Organization: IRC - International Rescue Committee
  • Location: Tucson (United States of America)
  • Grade: Administrative Services and Support - Generally no need for Higher Education - Administrative support
  • Occupational Groups:
  • Closing Date:

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IRC Background:  

Founded in 1933, the International Rescue Committee (IRC) is a leading nonsectarian, voluntary organization providing relief, protection and resettlement services for refugees and victims of oppression. For over 20 years our Tucson office has provided a range of services including resettlement and economic empowerment services, immigration, community gardening and case management.

Our strength and success lie within our core values of Service, Accountability, Equality, and Integrity. We are strongly motivated by our clients and are dedicated to delivering high-impact and quality programs.

Job Overview:

The Caseworker ensures efficient delivery of quality case management services to clients who face significant barriers, including physical disabilities or chronic/acute medical issues. S/he supports cases through assessment, planning, service procurement, delivery, coordination, and monitoring.  The Caseworker will ensure all services are offered in an inclusive, respectful, and professional manner.

Major Responsibilities:

Responsibilities may include, but are not limited to:

  • Conduct intake, assessments, and develop self-sufficiency plans and timelines for each client and handle client expectations.
  • Perform weekly Health and Safely calls with clients to assess their needs
  • Provide financial mentoring and support in applying for public benefits
  • Provide individualized and group orientations and support clients through social service referrals, medical access and advocacy services by assessing and evaluating each client’s distinct needs.
  • Ensure that clients are provided the basic tools vital to meet their established short-term goals and objectives.
  • Assess and supervise client progress at regular intervals to ensure progress on goals is made; designated resources are maximized; modify initial resettlement plans and other case file documents as required.
  • Ensure compliance with case documentation, case file management and reporting requirements.
  • Manage financial distribution of direct assistance funds for cases.
  • Work closely with other members of the Health Team in the collaborative COVID-19 response.
  • Travel regularly throughout the service delivery area (home visits, agency visits, service provider visits etc).
  • Coordinate volunteers and interns, including providing appropriate onboarding, training, and supervision.
  • Participate in all program meetings, staff development activities, and fully engages as a member of the team.
  • Follow all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding
  • Other related duties as assigned.

Key Working Relationships:

Position Reports to:   Health Program Supervisor

Position directly supervises:  Interns and volunteers within program

Indirect Reporting: Health Program Manager, Pima County Health Department
Other Internal and/or external contacts:

Internal: IRC staff, interns and volunteers

External:  Community partners, employers

Job Requirements:

  • Undergraduate degree preferred, ideally in Social Work or an equivalent field of study.
  • Demonstrated relevant work experience (in addition to the above) in human services field, preferably in a non-profit or social services agency environment.
  • Experience should include a minimum of 2 years providing direct service to underserved communities.
  • Lived experience as refugee or immigrant. In lieu of lived experience, experience working with refugees and/or immigrants; cross-cultural or overseas experience accepted.
  • Proven ability to contribute both independently and as a key team member, self- starter with excellent problem-solving skills combined with the consistent record to multi-task, prioritize duties, and manage time effectively.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook) and strong keyboarding skills and internet usage and research skills.
  • Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area (home visits, agency visits, service provider visits etc).
  • Fluent in English, both spoken and written; ability to communicate in Arabic, Somali, Dari, Farsi, Swahili, or Spanish is desired.
  • In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment:

·Varies between standard office environment and traveling and working in and around the service delivery area.

·Reoccurring need to provide services outside of traditional work hours (early morning, evenings, and weekends).

·This position is based out of Tucson, AZ. Travel for the provision of resettlement services can range up to a 50 mile radius.

·Ability to lift 35 lbs to 50 lbs to move furniture, household supplies, and boxes.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity.  We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal. 

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Please apply at

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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