Resettlement Manager

Job Summary

The Resettlement Manager provides a combination of program oversight, staff supervision, partnership development, and grant maintenance. This position maintains quality control for both service provision and contractual compliance. The Resettlement Manager reports to the Senior Program Manager. This position will supervise a staff of 4-8 staff, as well as several indirect reports.

Major Responsibilities

• Design strategies and frameworks to effectively operate programs and coordinate logistics for grant implementation, program subcontracts, and monitoring of grant activities
• Develop strategies to enhance programs, community outreach, and engage stakeholders
• Ensure the Resettlement team provides quality case management services through
  • regular and timely case file reviews throughout the resettlement period.
  • on-site supervision of services both in the office and in the field (includes regular visits to client homes);
  • weekly case debriefing discussions; and
• Monitor budgets and contract compliance of the Reception & Placement program, as well as other program budgets.
• Provide quantitative and narrative reports that are written to standard; ensure timely program report submission.
• Provide oversight of compliance with the Cooperative Agreement for R&P, Refugee Support Services, and Matching Grant program service provision. Provide regular staff trainings and follow up training specific to each fiscal year’s donor agreements.
• Ensure that all program services are implemented as set forth in the Cooperative Agreement, Matching Grant and Refuge Support Services contracts.
• Regularly liaise with HQ staff and R&P Program Officer. Attend all mandatory R&P trainings, workshops, conferences, and communities of opportunity meetings.
• Analyze and strengthen areas of program development; recommend program improvements and changes to the Direct Services Program Manager.
• Supervise, coach and mentor R&P staff. Meet weekly or bi-weekly with each direct report for 1:1 supervision.
• Assign fair and equitable caseloads to caseworkers, lead case consultation meetings and client staffing meetings.
• Meet with clients, as appropriate, to overcome barriers to self-sufficiency, as well as compliance issues pertaining to client obligations.
• Ensure accurate usage of ETO, IRIS, Integra, and other data tracking systems by staff; utilize management tools within these programs to mentor staff. Follow all IRC standard operating procedures, as it pertains to case file quality assurance standards.
• Ensure timely and appropriate client referrals to other IRC programming.
• Analyze areas of program development; strengthen, recommend program enhancements and changes to the Senior Program Manager.
• Work closely with Volunteer Coordinator to establish volunteer and intern opportunities related to R&P core services delivery.
• Cultivate community relationships for supplementary support services and opportunities for clients.
• Ensure the program meets Limited English Proficiency (LEP) compliance as it relates to client forms and services.
• Other duties as assigned.

Key Working Relationships

Position Reports to:  Senior Program Manager

Position directly supervises: Resettlement Case Managers, Housing and Logistics Coordinator, Education and Learning Case Managers, Refugee Support Services Case Manager, and Casework Assistants.

Indirect Reporting: Director of Tucson, Executive Director, R&P Program Officer
Other Internal and/or external contacts:

Internal: IRC staff, interns and volunteers

External:  Partner stakeholders, landlords, medical providers, vendors

Job Requirements

·Undergraduate degree in human services or related field.

·Minimum of 2 years previous human service management or program coordination, emphasizing contract and grant compliance; excellent analytical skills.

·Two or more years' supervisory experience with demonstrated ability to coach and develop staff.

·Strong written and oral communication skills; the ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross cultural, multidisciplinary environment.

·Fluency in written and spoken English, bilingual ability preferred in Swahili, Kinyarwanda, Arabic, French, Persian, or other refugee/immigrant language used in Arizona.

·Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook). Proven experience in web-based data entry systems, with both data extraction and design preferred.

·Highly organized self-starter with proven success prioritizing multiple tasks, making critical decisions, and delivering results in a fast-paced environment with tight deadlines.

·Strong attention to detail; the ability to prioritize and manage time effectively.

·Flexibility and a demonstrated ability to maintain responsibility for multiple tasks in the context of a diverse, fast-paced work environment.

·Strategic, creative problem solver capable of working well independently and as a part of a team.

·Demonstrated understanding of coaching direct reports.

·Must have a valid driver’s license, active insurance policy, access to reliable transportation and willingness to travel regularly throughout the service delivery area for home visits; use of personal mobile phone and Google Voice number for service provision, as necessary.

·In accordance with Arizona state law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment

• Due to COVID-19, the IRC Tucson office has only recently opened for partial staff to work in the office. Thus, the position will be working both remote at home, and office, along with field work throughout the service delivery area while following CDC and IRC COVID-19 safety and health guidelines.
• In the future, the position may move to a more standard office work environment.
• This position is based out of Tucson, AZ. Travel for the provision of case management services can range up to a 20-mile radius.
• Work hours may vary outside of traditional work hours (early morning, evenings and weekends).
• Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).Will need to be comfortable driving clients in a 15-passenger van.

IRC- leading the way from harm to home

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law

Please apply at http://www.rescue.org/careers

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