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Technical Officer, Coordination and Communication for Health, Lao PDR (with possibility to fill other vacancies within the region)

Vientiane (Lao )

  • Organization: WHO - World Health Organization
  • Location: Vientiane (Lao )
  • Grade: P-4, International Professional - Internationally recruited position - Mid level
  • Occupational Groups:
    • Public Health and Health Service
    • Communication and Public Information
    • Managerial positions
  • Closing Date: 2021-10-02

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The Communication for Health (C4H) programme:

  • uses communication as a tool to contribute to better health outcomes in the Western Pacific—targeting particular audiences for specific purposes, responding to gaps in understanding or other barriers to the adoption of health-protecting behaviours, measuring results and applying learning to future communications interventions;
  • uses a "grounds up" approach, listening to and responding to the real needs and preferences of the community; and
  • draws on a broad range of technical skills and leverages collaboration with key stakeholders, strategic partners and other WHO technical programmes, to create multidisciplinary and intersectoral public health strategies.


The incumbent is expected to:

1. Plan, implement and evaluate C4H projects in line with regional and country priorities. This will include a landscape analysis of barriers/gaps/needs (e.g. through multisource listening covering social media, surveys, focus groups, key informant interviews, etc.), planning, developing and implementing appropriate activities, and measurement and evaluation of these (setting targets and indicators, measuring outputs, outcomes and impacts, analyzing and reporting on these), and applying learnings to future activities including the development of the next Country Cooperation Strategy (CCS). The incumbent will be responsible for review and update of the CCS in close collaboration with other technical programmes;

2. Provide technical support to the Ministry of Health and implementing partners for C4H approaches, including capacity-building initiatives, dissemination of guidance materials and tools, and providing strategic advice;

3. Serve as WHO Country Office focal point for formal coordination and strategic information sharing across health development partners. Design and implement systematic and improved coordination across key partners including the development and quarterly circulation of a Donor Mapping Tracking Sheet;

4. Apply strategic communication principles and processes, and draw on techniques and evidence from social and behavioural change communication, health promotion, behavioural insights, community engagement and risk communications;

5. Work collaboratively with key partners, local networks and other WHO staff to ensure the effectiveness of C4H programmes and products in the Lao People's Democratic Republic;

6. Utilize storytelling techniques within communication approaches to amplify the community voice, increase message receptiveness and create lasting impressions;

7. Document C4H achievements and best practices within the country in order to build the evidence base for effective communications and contribute to resource mobilization efforts;

8. Advise on, craft and evaluate traditional media content and activities including talking points, Q&As, media releases and press conferences, foster good relationships with key journalists (e.g. enabling timely and accurate responses to inquiries), so that WHO is the “go to” source for information on public health matters in the country;

9. Advise on, craft and evaluate digital and social media content for WHO in the Lao People's Democratic Republic;

10. Organize and evaluate strategic dissemination to various stakeholders of information on WHO’s work and achievements in relation to C4H activities in the country;

11. In coordination with the WHO Country Office external relations and partnerships personnel, support resource mobilization efforts, including for WHO’s work on C4H in the Lao People's Democratic Republic.



Essential: Advanced university degree (masters level or higher) in communications, journalism, international relations, global studies, political science, history, social science, public health or a related field from a recognized university.


Essential: At least seven years’ experience, with international exposure, in communications, external relations community engagement and/or communications measurement, evaluation and learning. Experience in developing, implementing and evaluating communications strategies and products, including for digital platforms (social media, web).

Desirable: Experience in the UN system, preferably with WHO. Knowledge of/experience of working in the Lao People's Democratic Republic or other countries in WPRO. Experience working on large projects/programmes with a range of stakeholders.


  • Ability to communicate effectively, including demonstrated skills in writing and editing;
  • Knowledge of WHO’s mandate and goals in the Lao People's Democratic Republic;
  • Proven ability to multitask, prioritize, research and write within short deadlines;
  • Capacity to work well as part of a team, motivate others and deliver results under pressure;
  • Sound analytical, organizational and problem-solving skills, including proposing and executing innovative solutions;
  • Skills in measuring and evaluating communication activities and applying learning to future activities;
  • Ability to apply storytelling techniques and theories from behavioural science to communications;
  • Skills in training and capacity-building;
  • Excellent interpersonal skills and capacity for effective engagement with a range of stakeholders;
  • Tact, discretion and diplomacy;
  • Ability to work harmoniously as a member of a team, adapt to diverse cultural and educational backgrounds and maintain a high standard of personal conduct;
  • Ability to contribute to the development of norms and standards, as well as training materials;
  • Ability to demonstrate gender equity and cultural appropriateness in interactions with Member States and other key partners.

WHO Competencies

Respecting and promoting individual and cultural differences
Producing results
Building and promoting partnership across the Organization and beyond

Use of Language Skills

Essential: Expert knowledge of written and spoken English.
Desirable: Working knowledge of other UN languages.


WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 74,913 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 2166 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.


  • This vacancy notice may be used to fill other similar positions at the same grade level

  • Only candidates under serious consideration will be contacted.

  • A written test may be used as a form of screening.

  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.

  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

  • Staff members in other duty stations are encouraged to apply.

  • For information on WHO's operations please visit:

  • WHO is committed to workforce diversity.

  • WHO's workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice.

  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

  • WHO has a mobility policy which can be found at the following link: Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.

  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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