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Senior Registration Assistant

San Salvador (El Salvador)

  • Organization: UNHCR - United Nations High Commissioner for Refugees
  • Location: San Salvador (El Salvador)
  • Grade: GS-5, General Service - No need for Higher Education - Locally recruited position - Administrative support
  • Occupational Groups:
    • Administrative support
    • Refugee rights and well-being
  • Closing Date: 2021-09-27

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This position is advertised open to internal and external applicants.

Interested applicants should consult the Administrative Instruction on Recruitment and Assignment of Locally Recruited Staff (RALS).

Organizational Setting and Work Relationships

The Senior Registration Assistant is a member of the Registration team. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, filing and data management. S/he provides counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. S/he liaises closely with protection staff and partners to ensure timely identification and referral of persons of concern (POC) for protection follow up. The Senior Registration Assistant may assist in compiling and analyzing information related to registration activities in the Operation. The incumbent may provide interpretation and/or translation services in cases for which s/he has the required language competencies.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCRs core values of professionalism, integrity and respect for diversity.

Duties
- Assist in the implementation of registration strategies and methodologies for POC.
- Conduct registration interviews when required in accordance with registration standards and guidance.
- Provide counselling to, and responds to queries from, asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.
- Maintain accurate and up-to date records and data related to all individual registration cases.
- Identify persons with specific needs and ensure timely referral to protection follow-up as required.
- Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation.
- Draft correspondence and reports relating to registration activities in the Operation, when required
- Provide statistics and draft reports related to registration data, as requested.
- Act as interpreter and translator when needed.
- Refer cases to other units within the office and to implementing partners as necessary.
- Draft and submit reports and statistics related to registration.
- Perform other related duties as required.

Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

Certificates and/or Licenses
Social Science, Statistics, Mathematics, Information Technology, or related field.

Relevant Job Experience

Essential
Good computer skills, particularly in data management.

Desirable
Training in basic principles of international protection. Experience in working with UNHCR ProGres software.

Functional Skills
*DM-Data Management
*IT-Computer literacy
MS-Data Collection and Analysis
IT-IT Refugee Systems & Applications
PG-Programme Management (project formulation, programme cycles and reporting standards)
TR-Training/Coaching/Facilitation
EX-Experience in international organization (United Nations or similar)
PR-Experience in Registration
(Functional Skills marked with an asterisk* are essential)

Language Requirements
Fluency in English and Spanish.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

__________________________________


Entorno organizativo y relaciones laborales

El Senior Registration Assistant es miembro del equipo de registro. El titular es responsable de respaldar todas las actividades relacionadas con el registro, que también pueden incluir funciones relacionadas con la recepción, el archivo y la gestión de datos. Brinda asesoramiento y responde a las consultas de los solicitantes de asilo y refugiados con respecto a los procedimientos de registro del ACNUR y sus derechos y prerrogativas. Se mantiene en estrecho contacto con el personal de protección y los socios para garantizar la identificación y derivación oportuna de las personas de interés (POC) para el seguimiento de la protección. El Senior Registration Assistant puede ayudar a recopilar y analizar información relacionada con las actividades de registro en la Operación. El titular puede proporcionar servicios de interpretación y / o traducción en los casos en los que tenga las competencias lingüísticas necesarias.

Todos los miembros del personal del ACNUR son responsables de realizar sus funciones, tal como se refleja en la descripción de sus funciones. Lo hacen dentro de sus autoridades delegadas, de acuerdo con el marco regulatorio del ACNUR, que incluye la Carta de las Naciones Unidas, el Estatuto y Reglamento del Personal de las Naciones Unidas, las Políticas del ACNUR y las Instrucciones Administrativas, así como los marcos de rendición de cuentas pertinentes. Además, los miembros del personal deben cumplir con sus responsabilidades de manera coherente con las competencias básicas, funcionales, multifuncionales y de gestión y los valores fundamentales del ACNUR de profesionalismo, integridad y respeto por la diversidad.

Funciones:

- Asistir en la implementación de estrategias y metodologías de registro para POC.
- Llevar a cabo entrevistas de registro cuando sea necesario de acuerdo con los estándares y la guía de registro.
- Brindar asesoramiento y responder a las consultas de los solicitantes de asilo y refugiados con respecto a los procedimientos de registro del ACNUR y sus derechos y prerrogativas.
- Mantener registros y datos precisos y actualizados relacionados con todos los casos de registro individuales.
- Identificar a las personas con necesidades específicas y asegurar la derivación oportuna al seguimiento de protección según sea necesario.
- Colaborar con el personal de protección y / o socios en la prestación de asistencia y programación, incluida la provisión de documentación de identidad y derechos.
- Redactar correspondencia e informes relacionados con las actividades de registro en la Operación, cuando sea necesario
- Proporcionar estadísticas y borradores de informes relacionados con los datos de registro, según se solicite.
- Actuar como intérprete y traductor cuando sea necesario.
- Referir los casos a otras unidades dentro de la oficina y a los socios implementadores según sea necesario.
- Redactar y presentar informes y estadísticas relacionados con el registro.
- Realizar otras tareas relacionadas según sea necesario.
Requisitos mínimos
Educación y experiencia laboral profesional:
2 años de experiencia relevante con Diploma de escuela secundaria; o 1 año de experiencia laboral relevante con Licenciatura o equivalente o superior

Certificados y / o licencias
Ciencias Sociales, Estadística, Matemáticas, Tecnología de la Información o campo relacionado.

Experiencia laboral relevante

Esencial
Buenas habilidades informáticas, especialmente en la gestión de datos.

Deseable
Formación en principios básicos de protección internacional. Experiencia trabajando con el software ACNUR ProGres.

Habilidades funcionales
*DM-Data Management
*IT-Computer literacy
MS-Data Collection and Analysis
IT-IT Refugee Systems & Applications
PG-Programme Management (project formulation, programme cycles and reporting standards)
TR-Training/Coaching/Facilitation
EX-Experience in international organization (United Nations or similar)
PR-Experience in Registration
(Functional Skills marked with an asterisk* are essential)

Requisitos de idioma
Fluidez en inglés y español.

Todos los miembros de la fuerza laboral del ACNUR deben contribuir individual y colectivamente a un entorno de trabajo en el que cada persona se sienta segura y empoderada para desempeñar sus funciones. Esto incluye demostrar que no tolera la explotación y el abuso sexuales, el acoso, incluido el acoso sexual, el sexismo, la desigualdad de género, la discriminación y el abuso de poder. Como individuos y como gerentes, todos deben ser proactivos para prevenir y responder a conductas inapropiadas, apoyar el diálogo continuo sobre estos asuntos y hablar y buscar orientación y apoyo de los recursos relevantes del ACNUR cuando surjan estos problemas.

Esta es una descripción de trabajo estándar para todos los trabajos del ACNUR con este título de trabajo y nivel de grado. El contexto operativo puede contener calificaciones adicionales esenciales y / o deseables relacionadas con la operación y / o puesto específico. Cualquiera de estos requisitos se incorporan por referencia en esta Descripción del puesto y se considerarán para la selección, preselección y selección de candidatos Candidates interested in applying for this position must be national from El Salvador or must hold a valid work permit in El Salvador at the time of application, recruitment, and hire.

Only shortlisted candidates will be notified and may be required to sit for a test and will undertake a competency-based interview.

The evaluation of applicants will be conducted based on the information submitted during the application. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications. No amendment, addition, deletion, revision, or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

UNHCR is committed to diversity and job inclusion, therefore, all people are encouraged to apply for this vacancy regardless of religion, age, sex, ethnicity, disability, gender identity or expression, or sexual orientation.

Remuneration:
A competitive compensation and benefits package is offered. For information on UN salaries, allowances and benefits, please visit the portal of the International Civil Service Commission at: http://icsc.un.org
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See below for this postion's Operational Context
======================================================================================================== El Salvador has a population of 6.7 million people, with at least 20% of El Salvador's population living abroad.  It has a small, dollarized economy closely linked to the United States, from which it receives remittances that constitute around 20% of its GDP. 22.8% of its population lives below the poverty line, out of which 4.5% are extremely poor.

In 2018, the Government acknowledged the phenomenon of internal forced displacement and published a Profiling Study on Internal Mobility due to violence in El Salvador, which estimated that approximately 1.1% of the population were forced to move internally due to violence. In July 2018, as a result of a constitutional ruling of the Supreme Court, public institutions were ordered to recognize the existence of internal displacement nationwide, and to take appropriate measures to prevent and mitigate its impact at national and local levels. In 2020, the Government signed an IDP law, which UNHCR supported in congress.

There is now the need to design specific policies, further develop the legal framework and to support the Government in implementing them throughout the territory. UNHCR is working closely with the Government on the introduction of legal and policy frameworks to implement the provisions of the 2020 IDP law. UNHCR is also supporting the strengthening of national mechanisms for the protection of forcibly displaced persons with shelter, livelihoods, education, psycho-social support, legal counselling, land, and property protection, among others. UNHCR has been working in high risk communities to bring such protection services, as well as supporting with solutions. Since July 2019, El Salvador is part of the Comprehensive Regional Framework for Protection and Solutions (MIRPS) and has committed to take concrete steps to assist, protect and find suitable solutions for forcibly displaced people. UNHCR is currently present in 40 communities and 17 Municipalities nationwide.

The incumbent will work under the direct supervision of the Protection Officer. The incumbent will provide support in all activities related to registration.
Cross-Functional Competencies desirable: Analytical Thinking, Technological Awareness, Planning and Organizing. Please note that the closing date for apply to this vacancy is Monday 27 September 2021 (Midnight Geneva time).

Tenga en cuenta que la fecha límite para postularse a esta vacante es el lunes 27 de septiembre de 2021 (medianoche, hora de Ginebra).
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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