Camp Management Manager

Camp Management Manager

Duty Station [Mocha-Yemen]

Who are we?                                                       

Danish Refugee Council (DRC) in conjunction with Danish Demining Group (DDG) has been operating in Yemen since 2008 using a protection of human rights framework. DRC initially worked in Yemen with mixed migrants coming from the Horn of Africa who are displaced by conflict and drought. Since then, DRC expanded its sectors of intervention and is now providing humanitarian assistance in nineteen governorates throughout the country. There are currently over 250 staff working between the Sana’a main office, two hub offices in Aden and Hodeida, and six field offices. Current programme sectors include protection (mixed migration, IDP, child), FSL, WASH, Shelter, and CCCM. DDG Yemen is currently focusing on Mine Risk Education and supporting the capacity development and deployment of standby Explosive Ordnance Disposal (EOD) teams from the Yemen Executive Mine Action Center (YEMAC). Through quality surveys and data and information management, DDG will also support YEMAC in the development of a more accurate threat and response maps.

Our operations in Yemen have both grown and changed as needs escalate following the country’s descent into civil war in 2015.

Overall purpose of the role

The CCCM Manager is responsible for leading the technical planning, implementation and overall representation of CCCM (camp management and camp coordination) – camp activities and/or projects across Yemen’s West Coast program locations. The CCCM Manager is responsible for coordination of services at site and area level, capacity building, community engagement, monitoring displacement trends, and overseeing camp level Shelter and WASH interventions. S/he ensures the establishment of effective and representative camp governance structures and promotion of beneficiary participation in decision making; ensures sound information and database management, facilitates effective communication within the camp population and local authorities; oversees the operation, care, and maintenance of relevant services; ensures safe and organized reception procedures and distribution of assistance to new arrivals; manages data collection and site monitoring, and takes action to fill gaps when minimum standards are not met. S/he liaises closely with Sector Managers within DRC and develops and sustains strong partnerships with all stakeholders in IDP camps. S/he supervises a team of DRC camp management staff – contracted national staff and large teams of casuals and incentive workers.

Main responsibilities

Promote community participation in camp communities

• Facilitate establishment of camp committees ensuring female representation
• Facilitate and coordinate formal meetings and dialogue sessions with community representatives
• Develop the capacity of leaders and committee members through training, workshops and innovative means
• Establish complaints and feedback mechanisms to ensure two-way communication with community

Direct management of humanitarian services

• Manage NFI and emergency shelter distributions as required including ensuring sequencing of assistance to new arrivals
• Oversee site-level Shelter, WASH and community infrastructure interventions including latrine construction and water supply to meet minimum standards
• Facilitate the establishment of and support the running of youth recreational activities

External humanitarian coordination

• Act as the Area Based Coordination focal point for the West Coast, responsible for coordinating with other CCCM partners, Clusters, multi sectoral service providers, other coordination forums and local authority counterparts
• Ensure gaps in assistance to beneficiaries are filled and avoid duplication of activities by conducting regular and systematic monitoring of service delivery in the location, drawing the attention of stakeholders and partners to overarching needs
• Work with the CCCM cluster lead to advocate for adherence to agreed-upon minimum standards of services among stakeholders and partners
• Identify and formalize roles and responsibilities between agencies providing services in the camp
• Work with the Cluster and other CCCM partners to harmonize tools and approaches across the country

Management of information and facilitation of communication

• Receive, conduct and facilitate baseline information on the characteristics of the population to inform, additional assistance and effective coordination
• Liaise with DRC Protection Department to identify and register people with special needs (child-headed families, unaccompanied orphans and minors, the elderly, people living with disabilities, etc.) to facilitate their timely and convenient access to services
• Liaise with CCCM Cluster Leads, UNHCR/OCHA and Local Authorities in establishing and maintaining up to date population data
• Provide regular updates on displacement trends and key concerns to the CCCM Coordinator in order to inform advocacy and escalate relevant issues
• Producing information products including Snapshots, Displacement Summaries, Site Profiles

Representation and collaboration

• Represent DRC and actively participate in CCCM cluster at the Hub level, and other meetings relevant to displacement management and coordination
• Forge strong information and experience sharing relationships with CCCM teams elsewhere in the country
• Liaise with partners, local authorities, and the community

Budget management and tracking

• Track the expenditure of camp management budget components, flagging any over and under expenditures promptly and taking corrective action
• Prepare project procurement plans and order for materials and services
• Contribute to budget development for new projects based on field expenses and needs

Human Resources and administration

• Supervise camp management team of contracted and casual staff, ensuring effective staff deployment, performance management and reviews
• Manage casual staff contracts and camp service contracts
• Ensure staff is well versed on the DRC's Code of Conduct, accountability, respectful dialogue with the IDPs, and prevention of sexual exploitation and abuse
• Perform other relevant duties assigned by the Area Manager.

Roles reporting to this position

Protection Team Leaders and Officers

Reports to

Area Manager.

Required experience and competencies

• At least two years camp management experience at an international level, preferably in conflict areas;
• Proven technical knowledge of CCCM, project cycle management, SPHERE standards, and NFI and Shelter guidelines;
• Operational understanding of Protection concerns and mainstreaming in displacement settings;
• Experience in engaging the Cluster system in displacement situations;
• The ability for rapid analysis of complex issues and translation into strong decision making;
• The ability to prioritize operational and programmatic action plans in complex settings;
• Clear and professional communication and ability to summarize trends, challenges and needs for action;
• Experience in proposal and budget development and project implementation (including budget management);
• Excellent interpersonal skills, cross-cultural communication, and ease in managing a diverse team;
• Good team leadership and motivation in challenging, stressful contexts;
• Willingness to work in a remote and isolated location with dynamic security situation and very basic living conditions;
• Self-motivated and able to work with minimum guidance and supervision;
• Fluency in written and spoken English;
• Efficiency in Microsoft Excel, Word and Powerpoint

Desirable qualifications

• Knowledge of Arabic (desirable)
• Experience working in security-sensitive environments and enforcement of team security protocols
• Technical engineering qualification
• Database management, survey coding skills, graphic design

Required Education

• A degree in political/social sciences, management, development studies, international development or equivalent degree qualifications.

In this position, you are expected to demonstrate DRC’ five core competencies: 

Striving for excellence: You focus on reaching results while ensuring an efficient process. 

Collaborating: You involve relevant parties and encourage feedback. 

Taking the lead: You take ownership and initiative while aiming for innovation. 

Communicating: You listen and speak effectively and honestly. 

Demonstrating integrity: You act in line with our vision and values. 

Moreover, we also expect the following:

Langages:

• Proficiency in spoken and written English
• Arabic desirable

We offer

DRC will offer the successful applicant a one-year contract, renewable dependent on both funding and performance. You must be available to start work As soon as possible, and be willing and able to work in Yemen – Mocha.  

Salary and conditions will be in accordance with Danish Refugee Council’s Expatriate Terms of Employment. This position will be placed at Band (F2 Manager).

Application process

Interested? Then apply for this position by clicking on the apply button or the link below.
All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note. CV only applications will not be considered.

If you have questions or are facing problems with the online application process, please contact job@drc.dk

Applications close September 26th, 2021. The interviews are expected to take place 2 weeks after the Closing date.  

Need further information?

For more details on this position, please contact yem-recruitment@drc.ngo.

Please note that applications sent directly to [yem-recruitment@drc.ngo] will not be considered.

For further information about the Danish Refugee Council, please consult our website www.drc.ngo