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ICLA Digital Transformation Coordinator Lebanon Beirut

Beirut (Lebanon)

  • Organization: NRC - Norwegian Refugee Council
  • Location: Beirut (Lebanon)
  • Grade: Mid level
  • Occupational Groups:
    • Protection Officer (Refugee)
    • Legal - International Law
    • Managerial positions
    • Information Technology and Computer Science
    • Design (digital, product, graphics or visual design)
  • Closing Date: 2021-09-21

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All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships. 

    1. Background: 

The Norwegian Refugee Council (NRC) supports people affected by displacement living in Lebanon and advocates for their rights inside the country, regionally and internationally. 

The NRC Information, Counselling and Legal assistance (ICLA) program in Lebanon started in 2012, providing legal aid to refugees from Syria. 

The ICLA programme in Lebanon is focused on the provision of information, counselling and legal assistance services on civil documentation, legal residency, housing, land and property and employment rights, conducts capacity building activities for relevant stakeholders and advocacy actions, on legal protection aspects. 

ICLA Lebanon has recently embarked on a digital transformation journey. ICLA understands that information and communication technology (ICT) should play an increasingly important role in the provision of legal services to beneficiaries. New digital modalities of service provision and interaction with beneficiaries have the potential to increase the reach of the NRC ICLA program, enhance its ability to deliver and overcome access barriers and improve the quality and timeliness of its services. These new service delivery modalities will contribute to NRC's Global Strategy, and particularly to NRC's global ambition to "become a leader in using data and technology to deliver better results." 


    2. Role and Responsibilities: 

The ICLA Digital Coordinator will significantly contribute to transform the way ICLA provides its services, through the development and deployment of digital solutions. The ICLA Digital Coordinator will be responsible for coordinating the ICLA digital team, support the design, piloting and roll out of digital solutions and ensuring that feedback and learning from the field are taken into consideration in the development of strategies and products.  


Generic responsibilities:

  1. Adhere to NRC policies, guidance and procedures 

  2. Contribute to ICLA strategy development, project proposals and provide input on needs and gaps  

  3. Provide regular progress reports to the line manager and related senior management 

  4. Promote and share ideas for improvement and necessary changes in the activities 

  5. Ensure capacity building of project staff and transfer key skills  

  6. Support ICLA Specialist in collaboration with the ICLA Global Digital PM to develop and execute ICLA's vision and strategy for digital transformation. 

  7. Ensure compliance with the goals and objectives of the digital ICLA strategy 

  8. Collaborate with Global ICLA team in HO to ensure alignment with global digital strategies for ICLA. 

  9. Coordinate and manage digital ICLA initiatives, including development, testing and implementation phases. 

  10. Support learning and development of staff on digital initiatives 

  11. Ensure that NRC’s related activities are implemented within NRC’s Protection mainstreaming guidelines and report any breaches/concerns to the line manager and/or focal point for proper action. 

Specific responsibilities: 

  • Coordinate digital ICLA specific projects, including testing content management system, chatbot, and user portal. 

  • Regular user testing and reporting of the bugs and errors for each sprint of the software development.  

  • Lead field implementation of the digital ICLA software including organization of the content and integration of the software platform.  

  • Engage with relevant NRC staff at national and field level in the project to ensure participation and continuous feedback 

  • Coordinate training opportunities for ICLA staff and beneficiaries in use of the digital tools.  

  • Build adequate technical capacity for a sustainable use of digital modalities for legal services provision  

  • Support NRC in monitoring and evaluating the use of digital modalities.  

  • Coordinate activities closely with the Global ICLA Digital PM to report on progress and ensure alignment of strategies.   

  • Share experience and lessons learned with other country offices in collaboration with Global ICLA Digital PM. 

  • Ensure compliance with and adherence to NRC policies and procedures, especially in relation to information security and the data protection standard and make recommendations to relevant units regarding the review / adaptation of policies to digital product innovation / development processes. 

  • Contribute to the identification of possible collaboration opportunities with other actors (humanitarian, private sector, academia, donors), representing NRC in relevant forums and leading promotion initiatives linked to the project. 

Critical Interfaces: 

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are: 

  • ICLA Specialist 

  • ICLA National Team members  

  • ICLA Global Project Manager 

  • ICLA Field teams 

  • ICT department  

  • Accountability  


    3. Competencies:  

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories: 


Professional Competencies:  

These are skills, knowledge and experience that are important for effective performance.  

  • Bachelor’s degree in computer science, software engineering, or any other related field. 

  • Minimum 3 years of relevant experience  in a similar position, coordinating IT projects and/or working with startups / digital initiatives in development or humanitarian organizations. 

  • Fluency in written and spoken English and Arabic. 

  • Previous experience in working in complex and volatile contexts 

  • Familiarity with innovation processes, agile development, artificial intelligence, cloud-based technologies, digital transformation and digital platforms, offline solutions for the use of digital products in areas with difficult access to the Internet. 

  •  Capable of operating in an "Agile" environment and high levels of uncertainty. 

  • Understanding and experience in conducting and applying human-centered design processes, using Design Thinking methodologies for the strategic development of solutions, working in collaboration with teams, relevant entities and beneficiaries. 

  • Demonstrable experience in managing Agile software development projects and an in-depth understanding of the software development cycle. 

  • Strong background in designing and building complex tools and a solid understanding of corporate systems and multi-component ecosystems. 

  • Knowledge of cloud and SaaS solutions, particularly CRM's such as Salesforce and MS Dynamics. 


Behavioral competencies:  

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioral competencies and the following are essential for this position: 

  • Strategic thinking 

  • Planning and delivering results 

  • Managing performance and development 

  • Coping with change 

  • Working with people 

  • Handling insecure environments

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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