Special Needs Caseworker

Job Overview:

Under the direction of the Casework Supervisor, the Special Needs Caseworker will provide and coordinate extended case management services including health, employment, financial stability, education, and housing for refugees during the two-year period after arrival. This position will focus on households with identified medical issues requiring more intensive case management services. The Special Needs Caseworker will work to improve health outcomes for clients identified with complex medical conditions. In coordination with the Health and Casework teams, and medical providers, the Special Needs Caseworker will assist clients in understanding and managing their condition(s), navigating the healthcare system, and enrolling into community resources.

Major Responsibilities:

Responsibilities may include, but are not limited to:

·Provide extended case management services to newly arrived refugees with special medical needs up to 24 months upon arrival, including addressing housing, health, education, employment, financial assistance, legal issues, and other needs that may emerge

• Coordinate ongoing care for clients identified with complex medical conditions

·Develop self-sufficiency strategies, monitor progress, and provide support to refugees to be become independent and self-sufficient

·Perform services as outlined in the 24-month case management contracts with the State of Utah.

·Maintain accurate and up-to date case files for all assigned clients

• Facilitate referrals to specialists and community resources

·Coordinate Health Access Project referrals for clients with no insurance coverage

• Provide education to assist clients move towards self-sufficiency in regards to managing their healthcare needs

·Coordinate Weekly case staffing and OT referrals

·Coordinate with other staff and programs to meet the needs of clients during the 24-month extended case

• Other related duties as assigned

Key Working Relationships:

Position Reports to:  Casework Supervisor

Job Requirements:

• Bachelor’s degree in social work or related field; or equivalent work experience
• A minimum of two years related work experience;  preferably in a non-profit or social services agency environment
• Fluency in written and spoken English
• Fluency in a language spoken by one or more of the refugee groups IRC is serving (Spanish, Swahili, Arabic, Burmese, Sango, Farsi, Pashto, Dari, Rohingya, Kinyarwanda and Tigrinya) preferred.
• Ability to document client interactions and services provided and maintain updated and accurate case files.  Case file database experience strongly preferred
• Proficiency with Microsoft Office Suite and solid keyboarding skills
• Effective time management skills and ability to focus and work productively in a fast paced environment
• Demonstrated ability to work as a team member in a multi-cultural environment.
• Ability to work periodic evenings and weekends
• Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area (home visits, agency visits, service provider visits etc.).

Work Environment:

·A combination of standard office environment and ‘field’ time in and around the service delivery area.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity.  We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal. 

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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