Senior Program Officer, Afghan Placement & Assistance
New York City (United States of America)
Job Overview:This position sits within the headquarters Resettlement Team and serves as the technical lead for the Department of State, Bureau for Population, Refugees and Migration’s Afghan Placement and Assistance (APA) Program. Organization wide the IRC places a strong emphasis on program quality. In this capacity the Senior Program Officer, APA acts as the focal point on all technical APA program matters for both headquarters and local office staff working on the program. S/he will lead IRC’s efforts in implementing the program with particular attention to funder compliance, client satisfaction and local staff knowledge and capacity. The Senior Program Officer, APA guides field offices and other headquarters units to achieve programmatic objectives through high quality communication, technical assistance, and monitoring support and through the development of long-term bilateral relationships with key staff. The Senior Program Officer, APA reports to the Director of Resettlement and supervises the Program Officer for APA.
- Develop and lead the overall program design and implementation of the IRC’s APA program. In concert with other headquarters units, develop standard operating procedures on APA program implementation.
- Deliver and oversee implementation of APA program technical assistance and training to the IRC’s 24 local offices that implement the Program as well as any future IRC APA sites.
- Develop and lead monitoring and evaluation of APA implementation sites. Create monitoring procedures for both documentation compliance and client satisfaction and well being.
- Lead development and revisions of resettlement databases and other headquarters software that intersects with the program.
- Develop and submit narrative and quantitative reports as requested by the funder.
- Cultivate and maintain up-to-date subject matter expertise in APA program requirements and PRM guidance. Analyze impact of new requirements, identify gaps and process improvements, and assess compliance.
- Analyze trends across the network and advise the Director for Resettlement of areas of concern.
- Meet regularly with APA colleagues from Processing and Immigration teams to share updates on program progress. As assigned, meet with counterparts at other resettlement agencies to discuss implementation.
- Supervise and support the Program Officer for APA.
Job Requirements: Successful candidates must possess deep knowledge and experience with the Reception and Placement Program. This position requires a diverse skill set including training, monitoring and evaluation, report writing, database and data analysis skills as well as diplomacy and strong communication skills.
Preferred experience & skills:
- Bachelor’s degree required; Master’s degree in Social Work, International Affairs, or related field a plus;
- Minimum 4 years relevant experience, including work in the U.S. refugee program in the U.S.
- Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications
- Strong organizational and time-management skills; proven ability to prioritize and deliver on time
- Strong critical thinking, research and problem solving skills
- Ability to work both independently and in a dynamic, cross-functional global team structure
- Highly proficient in Microsoft Office suite
- Demonstrated ability to work effectively with stakeholders at all levels
- Ability to manage and work through change in a proactive and positive manner.
Working Environment: Currently, work environment is full time remote. Once safe to resume, there will be domestic travel up to 30%.
In the longer term, this role may require working remotely full or part time and part time remote employees may be required to share workspace. Applicants must have a home or alternate workspace they can effectively complete their work from during regularly scheduled work hours.
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.