Program Officer, Afghan Placement & Assistance Program
New York City (United States of America)
This position sits within the headquarters Resettlement Team and serves as a technical resource for the implementation of the Department of State, Bureau for Population, Refugees and Migration’s Afghan Placement & Assistance (APA) Program. In this capacity the Program Officer, APA acts as the post-arrival technical lead for APA program matters for both headquarters and local office staff working on the program. In concert with the Senior Program Officer, APA, the Program Officer will implement IRC’s program with particular attention to funder compliance, client satisfaction and local staff knowledge and capacity. The Program Officer, APA supports field offices to achieve programmatic objectives through high quality communication, technical assistance, and monitoring support. The Program Officer, APA reports to the Senior Program Officer, APA.
- Support the overall program design and implementation of the IRC’s APA program. In concert with the Senior Program Officer, APA, develop standard operating procedures on service provision.
- Provide APA program technical assistance and training to the IRC’s 24 local offices that implement the Program as well as any future IRC APA sites.
- Conduct ongoing analysis of program activities including the evaluation of program services in local offices using aggregate data at headquarters.
- Monitor and evaluate APA implementation in local sites. Contribute to the development of monitoring procedures which will include case file review and interviews with clients. Issue monitoring reports in a timely manner and engage local office staff in continuous improvement to service delivery.
- Contribute to narrative and quantitative reports requested by the funder.
- Cultivate and maintain up-to-date subject matter expertise in APA program requirements and PRM guidance. Analyze impact of new requirements, identify gaps and process improvements, and assess compliance.
Job Requirements: Successful candidates must possess knowledge resettlement programming and social service delivery. This position requires a diverse skill set including training, monitoring and evaluation, report writing, database and data analysis skills as well as diplomacy and strong communication skills.
Preferred experience & skills:
- Bachelor’s degree required; Master’s degree in Social Work, International Affairs, or related field a plus;
- Minimum 2 years relevant experience, including work in the U.S. refugee program in the U.S.
- Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications
- Strong organizational and time-management skills; proven ability to prioritize and deliver on time
- Strong critical thinking, research and problem solving skills
- Ability to work both independently and in a dynamic, cross-functional global team structure
- Highly proficient in Microsoft Office suite
- Demonstrated ability to work effectively with stakeholders at all levels
- Ability to manage and work through change in a proactive and positive manner.
Working Environment: Currently, work environment is full time remote. Once safe to resume, there will be domestic travel up to 30%.
In the longer term, this role may require working remotely full or part time and part time remote employees may be required to share workspace. Applicants must have a home or alternate workspace they can effectively complete their work from during regularly scheduled work hours.
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.