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ICT Service Desk Intern

Rome

  • Organization: IDLO - International Development Law Organization
  • Location: Rome
  • Grade: Internship - Internship
  • Occupational Groups:
    • Information Technology and Computer Science
  • Closing Date: Closed

INTERNSHIP PROGRAM

IDLO internship programs are designed to provide a mutually beneficial relationship between IDLO and university students, young graduates, post-graduate students, or persons similarly situated (collectively referred to as Interns). IDLO offers interns an exceptional learning experience in an international organization and increases their awareness and knowledge of legal issues in the development arena. Internships also benefit IDLO by allowing participants to contribute their skills and competencies to the realization of IDLO’s strategic goals and mission. Interns are fully involved in the work program of the Unit or Department that has selected them to carry out assignments relevant to their studies and experiences under the supervision of IDLO staff.  

IDLO provides all full-time interns with a monthly stipend of €600. Internships are offered for 3 months and are renewable up to a maximum of 6 months. Full-time placements (5 days a week) are strongly preferred. Applicants available for less than 3 days a week will not be considered.

 

THE INTERNSHIP

IDLO’s ICT Unit is responsible for ensuring that IDLO takes advantage of effective and efficient information and communications solutions that enable and facilitate IDLO’s execution of its mandate.

An ICT Service Desk Intern is sought for an interesting professional learning opportunity to contribute to the work of the IDLO HQ ICT Unit with an immediate start.  Under the supervision of the ICT Team Leader, HQ and in collaboration with relevant colleagues, the intern will be asked to support the unit with the following duties:

  • Troubleshooting computer hardware and software
  • Cloning and Software installations and configurations
  •  Setting up computer workstations
  • Establish teleconference & video conference meetings (virtual and hybrid modality) with Zoom, MS Teams, GoToMeeting etc.
  • Request desk phone service activations and mobile phones configurations
  • Ad hoc end-user support via email, IM, phone or in-person
  • Ensure requests are properly opened, resolved in a timely manner, documented and closed in the ticketing system
  •  Other similar duties as assigned by Supervisor

 

IDEAL CANDIDATE PROFILE

Educational qualifications

  • Undergraduate level degree or high school diploma preferably in related field.
  • Currently enrolled in, or completed, a university degree with a focus on Information Technology, Information Systems, Computer Science or Engineering is desirable

Work Experience

Experience in and/or understanding of Computer (laptop/desktop), hardware and software, Microsoft Office suite.

Languages

  • Excellent oral and written communication skills in Italian and English are required. Any additional work languages preferably is an advantage.

 Technical competencies

 

  • Good level of ICT proficiency, particularly with Windows 10, Microsoft Office, Adobe products and other popular applications is highly desirable
  • Ability on Computer repairs, hardware and software troubleshooting is desirable
  • Familiarity with networking, telephony, tele/video conferencing, smartphone hardware and software (iOS, Android, etc.) and mobile phone service technologies
  •   Knowledge of Service Desk ticketing systems is an advantage
  •  Knowledge of ICT standards and analytical skills

Behavioral competencies

  • Good team player, positive attitude, flexible mind, comfortable working in multi-cultural settings; and
  • ·   Demonstrated ability to work proactively and independently, as well as in a small team, and doing so in a well-organized manner and exercising sound judgment.

 

TERMS & CONDITIONS 

IDLO is an Equal Opportunity Employer and values diversity in all areas of its operations. We welcome applications of qualified and diverse candidates.

IDLO is committed to achieving a 50/50 gender balance at all levels within its workforce. Female candidates are strongly encouraged to apply for IDLO vacancies.

IDLO does not tolerate sexual exploitation or abuse, any kind of harassment, including harassment of a sexual nature, or discrimination. As such, IDLO will conduct careful reference and background checks of all selected candidates as part of its selection process. 

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by the intern assigned to this work. This may not be an exhaustive list of all duties and responsibilities.

The Director-General of IDLO reserves the right to amend and change responsibilities or even to cancel the recruitment to meet business and organizational needs as necessary.

 

This vacancy is now closed.
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