Deputy of Programs
El Paso (United States of America)
Background/IRC Summary: The mission of the IRC’s Resettlement, Asylum, and Integration (RAI) department is to create opportunities for refugees, asylees and other immigrant populations to survive and thrive in America. The US has evacuated thousands of Afghan evacuees who are hosted at military bases around the country. The IRC is providing support on multiple military bases across the country to facilitate the processing and resettlement of this population.
Job Overview/Summary: The Deputy of Program is responsible for overall program direction and implementation in one in one of the eight Operation Allies Welcome locations across the US. He/she will lead on ensuring a safe and welcoming process for intake of clients in adherence to best practices for gathering of data, including sensitive personal information, ensuring data integrity, providing analysis of data, troubleshooting issues with data and providing solutions to identified challenges, and managing the intake team.
- Model, promote and uphold a culture of values as reflected in the IRC way: Standards of Professional Conduct –Integrity, Accountability, Service and Equality and the Respect at work policy
- Establish and maintain a high-quality process for intake and management of IRC-led processes for Afghan guests throughout their time on base
- Ensure the adherence to the latest case processing database (Hummingbird) guides and instructions
- Oversee data quality efforts through supervision of Quality Control Managers and Data Integrity Manager, review of systems and guidance, and provision of feedback to continuously improve these
- Collaborate closely with partner agencies involved in processing, including USCIS, DHS, DOD, IOM and others to ensure a cohesive approach that is responsive to each agency’s particular data needs
- Serve as focal point for specific data requests from partner agencies or other stakeholders, such as ad hoc requests from the Department of State/PRM, USCIS, IRC HQ, and others
- Provide regular data and progress updates to Site Lead and coordinating agencies
- Develop a sound understanding of the IRC’s programs for Afghan evacuees in order to professionally represent the IRC to partners and federal stakeholders involved in Operation Afghans Welcome
- Provide guidance and supervision to the program teams to discuss job expectations, set objectives and provide appropriate and timely feedback on performance of direct reports
- Actively engage in strategic planning processes in partnership with the Site Lead
·Perform other administrative duties, tasks and responsibilities as assigned
Key Working Relationships:
Position Reports to: Site Lead
Position directly supervises: QC Managers, Data Integrity Manager
Indirect Reporting: N/A
Other internal and/or external contacts: Position requires close collaboration with Afghan Evacuees Operations management team at IRC headquarters and with external agencies involved in the response such as USCIS, DHS, DOS, IOM and others
Education: University degree in a related field (International Affairs, Social Sciences, or similar)
§At least 4 years of experience working on refugee processing overseas or resettlement programming in the US
§Experience in managing teams in a fast-paced, complex environment
Demonstrated Skills and Competencies:
§Familiarity with US government overseas refugee processing and domestic resettlement processes
§Experience with refugee and resettlement-related databases, data requirements and information-sharing best practice
§Extensive experience with Excel and other database software, data analysis, and database management and integration
§Proven ability to manage projects to completion on time, within budget and with the anticipated results
§Experience working in a multicultural environment
§Must be a team player, detail oriented and reliable
§Ability to productively interact with a wide range and level of staff and stakeholders
Language Skills: Fluent in written and spoken English
- It is expected that post holder will perform duties on site at the military base, with some work occasionally being done from the temporary housing location/hotel
- Considering the response nature, it is expected that the post holder will perform duties 6 days a week including evenings as needed; final working days and expected schedule to be shared at offer stage
IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.#LI_GR1