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UNDP - ICT Analyst, Operations

Nur-Sultan (Kazakhstan)

  • Organization: UNDP - United Nations Development Programme
  • Location: Nur-Sultan (Kazakhstan)
  • Grade: NO-A, National Professional Officer - Locally recruited position - Junior level
  • Occupational Groups:
    • Operations and Administrations
    • Information Technology and Computer Science
    • Development Cooperation and Sustainable Development Goals
  • Closing Date: 2021-10-24

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UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

The United Nations Development Programme (UNDP) in Kazakhstan is contributing to the country’s development through the following programmatic priorities outlined in the Country Programme Document 2021-2025 (CPD): 1) addressing social vulnerabilities and inequalities, 2) effective and accountable institutions, 3) climate and disaster resilience and low-carbon growth, and 4) diversified and knowledge-based economic growth. The CPD is implemented by the UNDP Country Office (CO) in Kazakhstan, located primarily in Nur-Sultan, with a limited presence in Almaty and other project-based locations. The CO is structured into Programme, Management & Program Support, and Operations units, with the latter being responsible for strategic administrative and human resources management, efficient procurement and logistical services, and Information and Communication Technologies (ICT), and ensuring consistency with UNDP rules and regulations. There are two Common Premises units in the Operations which have ICT teams lead by an ICT Analyst.

Under the guidance and direct supervision of the Operations Manager, the ICT Analyst provides leadership in execution of ICT services in the CO, implements IT management systems and strategies and contributes to the organization-wide digital transformation effort to embed digital solutions into the delivery cycle of development and operational interventions. The incumbent is responsible for the review and advice on the use of new technologies that will enhance the CO productivity. The ICT Analyst fosters CO capacities in digital literacy and promotes a client-oriented approach.
The ICT Analyst acts as the second supervisor for the ICT Specialists in Nur-Sultan and Almaty Common Premises and works in close collaboration with the Operations, Programme and project teams in the CO and UNDP HQs staff for resolving complex IT-related issues, collaborates with Regional IT Coordinator, Information and Technology Management (ITM) Office.  
The ICT Analyst will also contribute to the implementation of the overall UNDP’s corporate Digital Strategy, which supports the CO development cooperation efforts by fostering new collaboration models, introducing supporting systems, structures and mechanisms to drive innovation, and building capabilities to develop and apply digital solutions that will enhance the quality, efficiency and effectiveness of our work. For this purpose, the incumbent will collaborate with other units across the organization including the Accelerator Labs, the Digital Advocates Network (UNDP Chief Digital Office) and the Programme teams.

Duties and Responsibilities

Summary of key functions:
  • Implementation of IT strategies
  • Development of information and documentation management system
  • Effective functioning of the CO hardware and software packages
  • Implementation of Digital technologies and advancement of Digital Transformation across the CO including fostering CO capacities in using digital tools to improve efficiency within teams
  • Provision of web management services
  • Support to ICT Teams of the Nur-Sultan and Almaty Common Premises 
1)   Ensures implementation of IT strategies through:
  • Full compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
  • Analysis of the requirement and elaboration of internal policies and procedures on the use of ICT. 
  • CO ICT business processes mapping and elaboration/establishment of internal Standard Operating Procedures (SOPs) in ICT management, control of the workflows in the ICT teams.
  • Participation in the office business process re-engineering activities. 
  • Provision of advice on and assistance in procurement of new ICT equipment for the CO and projects, provision of technical specifications and information on best options in both local and international markets.
  • Development and update of the ICT annual plan and road map. Development and update of the business continuity plan, disaster recovery plan, ICT infrastructure and training plans. Follow up on their implementation.
  • Provision of support to the use of Atlas (UNDP’s implementation of PeopleSoft ERP) functionality for improved business results and improved client services.
  • Full accountability of the respective key indicators on the Dashboard(s).
  • Participation in UNDP Oversight and Support Team meetings as applicable.
2)   Ensures development of information and documentation management system through:
  • Development and implementation of CO information and documentation management system in accordance with UNDP policy and the country office needs.
3)   Manages CO hardware and software packages through:
  • Ensuring CO hardware and software platforms meet the UNDP standards and CO key business processes.
  • Provision of advice on maintenance of equipment and acquisition of hardware supplies 
  • Supervision of the implementation of corporate UNDP systems.
4)   Ensures implementation of Digital technologies and promotion of Digital Transformation focusing on achievement of the following results:
  • Implementation of digital technologies to increase work efficiency and eliminate manual work and duplication.
  • Provision of analytical and advisory support to projects implemented by the country office in areas of Digital Transformation, use of innovative technologies in project implementation, process automation, etc.
  • Leading the effort to embed digital solutions in the programmatic activities (Project Documents) as well as the corporate planning processes (Strategic Plan, Country Programme Documents, Integrated Work Plan) guided by UNDP’s Digital Strategy.
  • Improving CO capacities in digital literacy through skills training, peer exchange and knowledge development.
  • Development or deployment of new software tools for high impact results (e.g. office automation systems, work efficiency tools, data management tools, etc).
5)    Provides web management services focusing on achievement of the following results:
  • Identification of the opportunities and ways of conveying business processes into web-based systems to address the issues of efficiency (office management system, donor profile software, knowledge management systems).
  • Creation and maintenance of the CO web site and intranet ensuring that the content is updated and meets the requirements of UNDP.
6)   Ensures effective functioning of ICT Teams of the Nur-Sultan and Almaty Common Premises in the area of:
  • Efficient networks administration.
  • User equipment management.
  • Management of assets and inventory, and IT supplies and spare parts.
  • Knowledge building and knowledge sharing.


Ability to make new and useful ideas work
Level 4: Originate (Peer Regarded Lead Expert)
Ability to persuade others to follow
Level 4: Originate (Peer Regarded Lead Expert)
People Management
Ability to improve performance and satisfaction
Level 4: Originate (Peer Regarded Lead Expert)
Ability to listen, adapt, persuade and transform
Level 4: Originate (Peer Regarded Lead Expert)
Ability to get things done
Level 4: Originate (Peer Regarded Lead Expert)
Information Systems & Technology (General)
Knowledge of IST innovations and concepts and ability to apply them to strategic and/or practical situations
Level 4: Originate (Peer Regarded Lead Expert)
IT Customer Support
Ability to support internal customers with IT assistance
Level 4: Originate (Peer Regarded Lead Expert)
Network and Infrastructure Management
Ability to manage IT network and infrastructure
Level 4: Originate (Peer Regarded Lead Expert)
IT Continuity and Disaster Recovery
Ability to manage IT continuity and disaster recovery
Level 4: Originate (Peer Regarded Lead Expert)
Knowledge Management
Ability to capture, develop, share and effectively use information and knowledge
Level 4: Originate (Peer Regarded Lead Expert)
Quality Assurance
Ability to perform administrative and procedural activities to insure that quality requirements and goals are fulfilled
Level 4: Originate (Peer Regarded Lead Expert)

Required Skills and Experience

  • Master’s degree or equivalent in Information systems, Information Management or Bachelors degree with two additional years of relevant experience in Computer Science or related discipline is accepted in lieu of Master’s degree.
  • Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE). If certification is not available at the time of recruitment, it should be obtained within 6 months.
  • 2 years of relevant working experience, including development and implementation of ICT strategies, management and supervision of ICT services and teams, hardware and software platforms, telecommunications facilities, knowledge of Windows-based packages/applications, experience in web design and development of web-based office applications.
Language Requirements:
  • Fluency in English, Kazakh and/or Russian.


Important applicant information

All posts in the GS categories are subject to local recruitment.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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