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Strategic Support Manager

Brazzaville (Congo Republic)

  • Organization: WHO - World Health Organization
  • Location: Brazzaville (Congo Republic)
  • Grade: P-5, International Professional - Internationally recruited position - Senior level
  • Occupational Groups:
    • Managerial positions
    • Operations and Administrations
  • Closing Date: 2021-10-19

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The mission of WHO's Emergency Preparedness & Response (EPR) Cluster is to build the capacity of Member States to manage health emergency risks and, when national capacities are overwhelmed, to lead and coordinate the international health response to contain outbreaks and to provide effective relief and recovery to affected populations. Within EPR, the Strategic Support Unit brings together into a single management framework all back-office functions that support the operations, governance and external relations aspects of the EPR Cluster. The operations, governance and external relations team work together and collaborate with colleagues across the EPR Cluster and beyond to contribute to the delivery of the vision/goals of the EPR Cluster.


Under the direct supervision of the Regional Emergency Director (RED) in AFRO, the incumbent is responsible for, but not necessarily limited to, the following assigned duties:1. Lead the effective governance and operations pertaining to key EPR strategic issues and flagship projects.2. Ensure EPR stakeholders are clear on the value and impact of EPR's work.3. Manage an effective and high-quality support team for the Regional Emergency Director (RED) and the EPR leadership team.4. Ensure there is a performance framework in place to understand how the EPR Cluster is performing against the delivery of the Cluster's strategic objectives. This includes ensuring individual functions and sub-units evaluate and report their performance against agreed operational targets.5. Provide clear and fit-for-purpose business processes that are embedded across the EPR Cluster as well as ensure a client-base relationship management approach is in place.6. Support the EPR Cluster in accomplishing its strategic objectives by facilitating a systematic, disciplined approach to evaluation and improve the effectiveness of risk management, control and governance processes. 7. Make appropriate recommendations to the RED on enhancing sexual exploitation and abuse prevention strategies especially in emergency settings. This will include collecting analysing information on actual/potential risk factors for vulnerability to sexual exploitation and abuse and elaborating measures to address them.8. Manage the effective functioning of the WHO independent emergency preparedness and response technical advisory group for the African Region. 9. Support the assurance of a positive working environment within the Cluster, appropriate to organizational needs, and adequate support services to EPR staff. 10. Publish peer reviewed papers andop-eds focused on the management of health emergency operations, governance and external relations aspects of the EPR Cluster.11. May act as Regional Emergency Director in absence of the incumbent. 12. Perform other duties as assigned.



Essential: Master of Business Administration or Master's Degree in Public Health, International Relations, Public Policy, Public Administration, Law or in a related field from a recognized institution.
Desirable: --> Incident Management System Training--> Prevention of sexual exploitation and abuse training --> Protection of human subject in research or humanitarian intervention training


Essential: At least 10 years of experience in programme management, external relations and public health and have the political instincts to manage the competing needs of the diverse group of clients.
Desirable: Relevant field experience in WHO or UN agencies or International NGOs in developing countries.


The candidate will have a thorough knowledge of: -->Background and objectives of emergency management programmes, administrative practices and procedures.--> Incident Management System.--> WHO Emergency Response Framework.--> Management principles and practicesThe candidate will have the following skills:--> Track record of success in an analogous role - with modern outlook and up-to-date ideas on the maintenance and presentation of ‘mission critical' business information for executive teams.--> Excellent interpersonal and communication skills with the ability to engage effectively with staff and stakeholders.--> Diplomacy, tact and courtesy.--> Strong organizational skills, including the ability to prioritize own work.--> Good analytical skills including the ability to rapidly interpret and summarize complex documents and information.--> Ability to work appropriately with confidential information and issues.--> Very good at visualizing large amounts of information through clear and well laid out infographics.--> Highly motivated and with ability to take a project brief and work with minimal direction.--> Track record of building lasting and productive business relationships and coalitions.--> Logically analyze problems, interpret data, determine alternatives and propose solutions.--> Calm disposition: remain calm under pressure and maintain a reserved disposition when dealing with a crisis, so as not to provoke further worry in others.

WHO Competencies

Respecting and promoting individual and cultural differences
Moving forward in a changing environment
Creating an empowering and motivating environment
Creating an empowering and motivating environment

Use of Language Skills

Essential: Expert knowledge of English.
Desirable: Intermediate knowledge of French. Intermediate knowledge of Portuguese.
The above language requirements are interchangeable.


WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 89,837 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 4874 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.


  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other duty stations are encouraged to apply.
  • WHO is committed to workforce diversity.
  • WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • WHO has a mobility policy which can be found at the following link: Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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