Casework Officer (National Position)
Thailand
- Organization: IRC - International Rescue Committee
- Location: Thailand
- Grade: Level not specified - Level not specified
-
Occupational Groups:
- Closing Date: Closed
Background/IRC Summary:
The IRC has a rich history of
assisting refugees to apply for United States resettlement, from its founding
in 1933 to help vulnerable individuals escape Nazi-occupied Europe, to
pioneering the Joint Voluntary Agency which assisted Indochinese refugees for
22 years, to operations in Croatia, Sierra Leone and Sudan. Since 2005, RSC
Asia has resettled over 180,000 refugees to the United States.
Based in Bangkok with field
offices in Thailand and Malaysia, the IRC Resettlement Support Center (RSC
Asia) is funded by the US State Department Bureau of Population, Refugees, and
Migration (PRM) to assist persons throughout Asia seeking permanent
resettlement to the United States. Responsible for a portfolio of 37 countries,
the RSC: prepares refugee applications for the United States Refugee Admissions
Program (USRAP) using START (a State Department–managed data system that
supports the arrival and resettlement of refugees through technology); provides
information to resettlement agencies about arriving refugees; and offers
cultural orientation training to refugees bound for the United States.
Job Overview/Summary:
This position is primarily
responsible for assisting eligible refugee applicants prepare the best possible
case file for adjudication by an officer of the United States Citizenship and
Immigration Services (USCIS. The Casework Officer prepares case files on behalf
of refugee applicants to the USRAP including data entry of refugee case
information into START, and physical file preparation. Casework Officers achieve
and maintain a high- performance standard based on a thorough knowledge of, and
adherence to, established resettlement policies and procedures regarding
current refugee processing eligibility criteria, database, and file management
guidelines, the role of US Resettlement Agencies and refugee producing country
conditions.
Major Responsibilities:
• Learn and implement
established IRC Resettlement Support Centre (RSC Asia), Population, Refugees,
and Migration (PRM), United States Citizenship and Immigration Services
(USCIS), and Refugee Processing Centre (RPC) policies and procedures.
• Conduct prescreening
interviews and case updates of refugee applicants in a manner that demonstrates
an understanding of the US Resettlement Program and background information
relevant to specific caseloads
• Provide support to USCIS
Circuit Rides, including roll call, case composition updates, file review,
decision letter preparation and distribution.
• Implement complete quality
control of documentations and ensure all required documents are available both
in START and the physical file before returning for file storage
• Keep immediate supervisor
informed of developments in daily caseloads, including any urgent protection or
medical conditions of applicants and their families
• Perform work in adherence to
policy and procedure
• Perform timely advanced
casework on special caseloads in a manner that demonstrates a comprehensive
understanding of USRAP policies and practices
• Travel independently to
regional locations outside and within Thailand to conduct prescreening
interviews and provide USCIS support.
• Responds to case-specific
inquiries from other RSC staff
• Performs other duties as
assigned by supervisor
Key Working Relationships:
Position Reports to: Casework
Manager or Senior Casework Manager
Position directly supervises: None
Indirect Reporting: N/A
Other Internal and/or external
contacts
Internal: IRC Thailand Staff
External: UNHCR, IOM, Other
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