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ICT Associate (SC contracts- SB3)

Rabat (Morocco)

  • Organization: UNWOMEN - United Nations Entity for Gender Equality and the Empowerment of Women
  • Location: Rabat (Morocco)
  • Grade: SB-3 (SC6/SC7), Service Contract, Local Contractors Agreement - Consultancy
  • Occupational Groups:
    • Women's Empowerment and Gender Mainstreaming
    • Legal - Broad
    • Procurement
    • Information Technology and Computer Science
    • Administrative support
    • External Relations, Partnerships and Resource mobilization
  • Closing Date: 2021-10-21

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UN Women, grounded in the vision of equality enshrined in the Charter of the United Nations, works for the elimination of discrimination against women and girls. the empowerment of women. and the achievement of equality between women and men as partners and beneficiaries of development, human rights, humanitarian action and peace and security.


Under the overall guidance of the Chief, Information and Communications Technology (ICT) and the direct supervision of the Operations Manager, the ICT Associate executes ICT services in the Morocco Country Office , implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the Morocco CO productivity.  The ICT Associate promotes a client-oriented approach.



Duties and Responsibilities

  1. Ensure effective technical Support and provide technology & Communication services:
  • Ensure installation of a standardized image, On-Boarding PC to Azure AD and work with corporate procedures and policies.
  • Support compliance to IT Policies, mobile environment, and consistent user experience. Ability to contribute to the development organizational procedures and standards.
  • Implement and use Azure Cloud Services, Azure AD, Printing, MS Enterprise services (Zoom, Teams, Office 365, MS OneDrive for Business & online storage and collaboration).
  • Plan, install and maintain all communication systems including mobile and satellite phones.
  • Support Networking, PC, messaging, and Collaboration.


  1. Provide IT Service Management and administrative support regarding ICT issues
  • Support UN Women Standard tools, including software delivered through the Image (aka package for selected Office Productivity tools).
  • Manage MS Intune and Mobile Device (software managing, monitoring and patching)
  • Maintain an up-to-date inventory of the software and hardware in cooperation with the Procurement Unit.
  • Maintain records of assets management and prepare reports.
  • Implement the inventory and physical verification of the assets.
  • Supporting User Desktop, manage licensing, patching and software delivery.
  • Identify the specifications of new ICT equipment in accordance with corporate procedures and policies.
  • Provide support to shipments, conference facilities, meetings, collaboration, events, and logistics.
  • Maintain the Morocco CO web site and intranet.


  1. Ensure efficient networks and firewalls administration
  • Monitor the network connection daily to ensure stable and responsive network environment.
  • Configure network printers and provide user access as required.
  • Trouble-shoot and monitor network problems and respond to user needs and questions regarding network access.
  • Maintain up-to-date parameters of information for the network clients and electronic mail.
  • Implement backup and restoration procedures for local drives, maintain backup logs and organize off-site storage of backups.
  • Maintain measures for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities.
  • Manage Local Area Network (LAN) in accordance with UN Women requirements.
  • Operate network utility procedures and define network users and security attributes.
  • Establish directories, menus, and drive-mappings.


  1. Facilitate knowledge building and knowledge sharing:
  • Identify and promote different systems and applications for optimal content management, knowledge management and sharing, information provision.
  • Contribute to the organization of trainings for the office staff on ICT issues.
  • Synthesize lessons learned and best practices in ICT.



IV. Key Performance Indicators



  • Well maintained and serviced hardware and software.
  • Quality support and advice to clients.
  • Timely web maintenance.
  • Quality trainings and reference materials.



Core Values:

  • Respect for Diversity
  • Integrity
  • Professionalism

Core Competencies:

  • Awareness and Sensitivity Regarding Gender Issues
  • Accountability
  • Creative Problem Solving
  • Effective Communication

Functional Competencies

  • Strong knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and virus protection systems.
  • Strong PC hardware troubleshooting skills.
  • Strong knowledge of video conferencing and telecommunication.
  • Strong knowledge of database packages.
  • Ability to review a variety of data, identify and adjust discrepancies.
  • Ability to provide input to business processes re-engineering, elaboration and implementation of new systems.

Required Skills and Experience


Education and certification:

  • Bachelor’s Degree in Computer Science.
  • Training in Computer Engineering and or Business Management is an asset.



At least 2 years of working experience in network administration and use of hardware/software, telecommunications facilities


Language Requirements:


  • Fluency in French and English is required.
  • knowledge of Arabic is an asset.


At UN Women, we are committed to creating a diverse and inclusive environment of mutual respect. UN Women recruits, employs, trains, compensates, and promotes regardless of race, religion, color, sex, gender identity, sexual orientation, age, ability, national origin, or any other basis covered by appropriate law. All employment is decided?on the basis of?qualifications, competence, integrity and organizational need.?


If you need any reasonable accommodation to support your participation in the recruitment and selection process, please include this information in your application.?


UN Women?has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UN Women, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination.? All selected candidates will be expected to adhere to UN Women’s policies and procedures and the standards of conduct expected of UN Women personnel and will therefore undergo rigorous reference and background checks. (Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.)?

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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