Guest Information and Communication Services Specialist
El Paso (United States of America)
The Guest Information and Communication Services Specialist supports Site Leadership and stakeholders – including health and social service providers, the Department of Homeland Security (DHS), Department of State (DOS) and Department of Defense (DOD) – to put in place basic information and communication services for the Afghan population currently housed on the US Military bases housing guest Afghans – and supporting links to information services (including cultural orientation and resettlement support) off the bases as the populations exit. The Guest Information and Communication Services Specialist will identify gaps in information preferences, content and systems help DHS counterparts to identify solutions, through digital and analog solutions and will support inclusion strategies for reaching harder to reach populations such as women, children and other at-risk populations. The Guest Information and Communication Services Specialist will play a key coordination and leadership role, ensuring safe, functional information services; bringing stakeholders together to discuss challenges and reinforce consistent, coordinated and timely delivery of information.The Guest Information and Communication Services Specialist, and will work closely with the IRC Safeguarding Unit, RAI Asylum and Immigration Legal Services to put in place responsive guest feedback and reporting mechanisms.
- Map information activities and modes of communication used across each base to engage with guests
- Complete an information needs and preferences assessment with guests to better understand how to package information that will be relevant and equitable to diverse populations on base
- In collaboration with key stakeholders, develop or adapt/enhance a communication/information strategy for the base including feedback loops and escalation of sensitive reporting
- Provide recommendations for both analog and digital solutions for mass communication and feedback mechanisms, in line with industry standards and best practice.
- Produce base-specific information products (including posters and social media posts) as finalized by interagency coordination efforts.
- Ensure content is accurate, complete, easy to understand and engaging.
- Work with Protection Advisors and Legal Services TU and front line staff to create information products that reflect community information needs.
- Work with interpreters on communication messaging and approaches, inclusive of information on safe and appropriate referrals for protection sensitive cases.
- Ensure coordination between interagency stakeholders on base for a consistent and coordinated communication strategy for the base and connect guests to resources that will facilitate information provision and access to services following departure.
- Serve as an information focal point for the base in close coordination with Protection and Legal Services TA with any expanded efforts around other IRC-led digital platforms such as Signpost / SettleIn /CORE etc.
- Help monitor guest feedback.
- Regularly interact with counterparts across bases and within global information efforts such as Signpost / SettleIn / CORE to ensure information is accurate and up to date.
- Other duties as assigned.
Positions reports to:Protection Advisor, with a Management in Partnership (MiP) line to Site Leads.
- 2-3 years of experience working in communications, journalism or social work that is related to communications for community engagement.
- 2-3 years of experience working with refugees, asylum seekers, displaced persons, refugee hosting communities in protection or a related field.
Demonstrated Skills and Competencies:
- Minimum 3 years editing experience required; sub-editing/copy editing experience strongly desired.
- Knowledge of online content best practices.
- Knowledge of social media strategy and face-to-face communication with community practices.
- Experience in Communication with Communities experience a plus
- Experience in a humanitarian organization a plus.
- Ability to draft weekly reports and other project progress reports of high quality.
- Ability to conduct information needs gap assessments in various sectors to inform appropriate intervention and response to people’s queries.
- An understanding of the power and importance of accurate information and the ability to exercise strong judgement in ensuring all answers are accurate.
- BA/BS in English, Journalism, Communications, public health with a focus on community-based information and behavioral change
- Advanced English language skills, oral and written, (if non-english native)
- Working knowledge of Dari or Pashtu desirable (if a non-native speaker of Dari/Pashto)
Preferred experience & skills:
- Very strong content editing skills required.
- Ability to work effectively with a diverse team in a sensitive environment.
- Ability to work independently with remote management.
- Strong interpersonal skills and high emotional intelligence.
- Ability to handle pressure and ambiguity with grace and humor.
- Proven organizational skills.
- Respect for deadlines.
- Strong interest in refugee/humanitarian issues.
- Good news judgment.
- Photo and video skills a plus Proficient in Microsoft Office suite (Word, Excel, PowerPoint etc.)
- Demonstrated ability to work effectively with stakeholders at all levels.
- IRC will provide lodging accommodation at the Assignment Locations during the assignment period as well as travel accommodations to and from Assignment Locations
COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity.We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.