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Technical Officer (Knowledge Management)

Istanbul (Turkey)

  • Organization: WHO - World Health Organization
  • Location: Istanbul (Turkey)
  • Grade: P-2, International Professional - Internationally recruited position - Junior level
  • Occupational Groups:
    • Education, Learning and Training
  • Closing Date: 2021-10-28

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The Division of Country Support, Emergency Preparedness and Response (CSE) supports the coordination of the efforts of multiple sectors of the government and partners - including bi- and multilaterals, funds and foundations, civil society organizations and the private sector - to attain health objectives and national health policies and strategies.This includes helping Member States to manage and respond to the health needs of refugees and migrants, with a focus on access to health services and on preparedness for refugee andmigrant influxes. The Division houses the WHO Health Emergencies Programme (WHE) that provides technical guidance and operational support to prevent, prepare for, detect, rapidly respond to, and recover from outbreaks and emergencies. WHE assists countries to contain and mitigate the risk of high-threat diseases and infectious hazards; to detect and assess emergency health threats and inform public health decision-making; and to respond rapidly and effectively to emergencies under a coordinated Incident Management System. It ensures WHO's work in emergencies is effectively managed, sustainably financed, adequately staffed and operationally ready to fulfil its mission. Its hub-and-spokestructure ensures country-specific and inter-country activities in priority countries.

The European Centre for Preparedness for Humanitarian and Health Emergencies (PHHE) aims at strengthening WHO/EURO Member States' capacities in preparedness for humanitarian and health emergencies through innovative, collaborative and sustainable approaches to capacity building, including through the developmentand implementation of training opportunities in emergency and disaster risk reduction, the provision of tailored country support in sustainable capacity building, and the facilitation of access to capacity building resources in the Region.


The purpose of the position is to support the development and implementation of knowledge management activities and platforms for the collation, tracking and analysis of relevant information on preparedness for humanitarian and health emergencies (PHHE) activities, as well as related reporting.

Within the framework of the delegated authority, the incumbent is assigned the following duties:

1. Support the collection, analyses, production and dissemination of data/information.

2. Aggregate and maintain inter-country and country information from WHO and partners including contact lists, performance monitoring, health indicator data, health situation data, etc

3. Develop, implement, and update knowledge sharing platforms, including online

4. Provide IT support for technological development of training courses.

5. Participate in the data visualization and geographic analysis for maps and other reports (such as dashboards, programmatic reporting etc).

6. Upon delegation provide information sharing between institutions, to strengthen access to information from other organizations and clusters, and to contribute to inter-sectoral dashboards and reports.

7. Provide information management input into the planning and data/information management process; on data gathering and analysis, quality assurance, performance monitoring, information dissemination and management.

8. Conduct the standardization of reliable data management processes of data formatting, sustainable structure of data collection, validation, analysis and eventually results dissemination.

9. Generates routine narrative and analytical reports as required, based on the existing databases

10. Performs all other related duties as assigned.



Essential: First level university degree (Bachelor's level) in public health, informationsciences, computer sciences, health statistics or a related field.
Desirable: University degree (Master’s level) in any the above fields. Specialization in information management systems, statistics or related field. Specific training in emergency information management


Essential: At least two years of related experience in information management ormonitoring or data analysis.
Desirable: Relevant work experience in public health in WHO or other UN agencies;experience working in relevant nongovernmental or humanitarian organizations.


Demonstrated skillsin the area of public health, information management, data analysis, andstatistics. Demonstrated ability to design, manage and analyze complexinformation system projects, computer-based applications and databases,web-based tools. High level of analytical skills. Advanced use of MSOffice, particularly spreadsheets, data visualization and analysis tools, anddatabasesDesign andmanagement of information systems.Emotional intelligence; Ability to identify andmanage one's own emotions, as well as helping others to do the same.

WHO Competencies

Respecting and promoting individual and cultural differences
Producing results
Knowing and managing yourself

Use of Language Skills

Essential: Expert knowledge of English.
Desirable: Intermediate knowledge of French,Russian,Germa.


WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 48,805 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 980 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.


  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other duty stations are encouraged to apply.
  • WHO is committed to workforce diversity.
  • WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • WHO has a mobility policy which can be found at the following link: Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
  • For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.
We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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