Afghan Placement and Assistance Casework Assistant

The Casework Assistant provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The Casework Assistant carries out activities to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Collaborate with APA Staff to carry out timely pre- and post-arrival tasks to ensure each client has living essentials such as housing, food, medical care, and access to transportation, and is oriented to their new environment.
• Support efforts to link clients with appropriate educational, health, and social services.Assist clients to attain their established goals, address challenges, and utilize available resources.
• Detail client interactions in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed.
• Collaborate effectively with colleagues and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.
• Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.
• Provide accurate, impartial, and confidential interpretation to Limited English Proficiency (LEP) individuals and service providers in a variety of settings.
• Complete documentation of client services in different databases
• Other duties as assigned.

Key Working Relationships:

·Position Reports to:   Afghan Placement and Assistance (APA) Supervisor

·Indirect Reporting:  Case Managers

Other Internal and/or external contacts:

·Internal: IRC staff, interns and volunteers

·External:Community partners, housing providers