Influence Learning and Engagement Monitoring Specialist
Baltimore (United States of America)
Changing the Way We CareSM (CTWWC) is an initiative designed to promote safe, nurturing family care for children: those reunifying from institutions or those at-risk of child-family separation. This position primarily supports indicator monitoring under SO3, but may at times support MEAL activities under SO1/2 within the project countries.
The CTWWC global MEAL team has limited capacity to provide ongoing hands-on support to project staff that must understand and report in to the SO3 indicators. This position will engage with up to 10 team members based in the US, UK, Guatemala, Haiti, Moldova, and Kenya, who are engaged in global and regional influence, learning, and engagement activities primarily in, but not limited to, Latin America and the Caribbean, Sub-Saharan Africa, and the United
States. The position will support the monitoring of activities including, but are not limited to, technical assistance, participation in coalitions/forums, presentations, mentoring, and training. This position will primarily facilitate the collection of these results under the relevant indicators, validat
them, and enter them into an Excel database for reporting.
Roles and Key Responsibilities:
Excel database support
Lead data collection/entry and regular data quality checks/cleaning
Utilize formulas, as needed, to efficiently transfer, enter, and clean data
Contribute to updating database user and admin manuals
Other database-related tasks as they arise
Data collection / validation
Manage the use and updating of (Word-based) data collection forms for collecting indicator results from colleagues
Validate data submitted via forms before entering into database to ensure accuracy
Guide colleagues to understand indicators and indicator definitions and how to report their work including orient new staff on reporting requirements
Maintain a solid understanding of colleagues’ activities and relevant indicators to provide high-order guid
ance/support on what and how to report
Identify issues/gaps in existing indicators and propose solutions
Track learning products CTWWC creates through existing dataflows, and ensure they are reported under corresponding indicators; improve the process as needed.
Supporting monitoring of learning product use and end-user feedback
Support ILE outcome harvesting by reviewing reports for possible outcomes to harvest, ping-ponging with ILE team members, receiving and reviewing outcomes through emails, etc.
Other (as needed)
Prepare research datasets in for online publication.
Support online publication of datasets and learning products
Support data analysis and visualizations in dashboards, to inform reflection, etc.
Contribute to SO3 reflection process (facilitating sessions, creating PPTs, developing agendas, etc.)
Contribute to webinar planning (agenda, identifying speaker, fa
tion, posting webinar content to blog, etc.
Update Performance Indicator Reference Sheets (PIRS) as needed
Support MPP adherence for ILE team (support setup of feedback, complaint, and response mechanism, reflection meetings, DQAs, etc.)
Intermediate Excel skills (experience with pivot tables, formulas, data viz. preferred)
Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint; Power BI is a plus), Web Conferencing Applications (Team and Zoom), information management systems, and ability to learn new platforms as required.
Experience in data collection, building and maintaining databases, and undertaking regular data quality checks.
Interest in global childcare reform advocacy or social work is a plus
Understanding of ethical standards when managing data related to vulnerable children and adults
Understanding of monito
evaluation practices and interest in the role that data can play to inform and advance development efforts
Independent worker with ability to manage/prioritize activities and deliver quality work utilizing a ‘good enough’ approach
Strong critical thinking, analytical and creative problem-solving skills with ability to make sound judgment.
Strong relationship management skills and the ability to work effectively with culturally diverse and remote groups and as part of a larger team.
Patience and flexible with experience/comfort working in complex initiatives where activities may not always nicely align
Proactive, results-oriented, and service-oriented
Ability to maintain flexible work hours, as needed, to meet with colleagues in different time zones. Depending on locations, this may mean meetings very early in the morning or in the evening.
Education and Experience
Bachelor’s degree required or equivalent experience
Minimum of two to three years of progressively responsible work experience
Required Languages: Advanced or native fluency in written and oral English required; (Spanish is a plus)
Travel: n/a, except to global team meetings, as needed
What we offer
CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.
*Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who
share our values and our commitment to serving those in need. Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
Note: All positions requiring residence or frequent travel outside their home country must undergo and clear a pre
-employment medical examination.
CRS' talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.
*EOE/M/F/D/V -* CRS is an Equal Opportunity Employer. (For all US and International positions)
Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our
staff and as
partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.