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VAC-6433 Protection Monitoring and Case Management Worker


  • Organization: CTG - Committed To Good
  • Location: Faryab
  • Grade: Level not specified
  • Occupational Groups:
    • Monitoring and Evaluation
    • Project and Programme Management
    • Children's rights (health and protection)
    • Protection Officer (Refugee)
    • Refugee rights and well-being
  • Closing Date: 2021-10-25

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Job description

CTG overview

CTG stands for Committed To Good. With an ethical approach at the heart of all that we do, it is a description that makes us proud. Respect for the fundamental human rights of our staff, and those our staff encounter, is a cornerstone of our values. We strive for gender equality, inclusion and diversity, providing fair and equal opportunities for all. We take a zero tolerance approach to corruption and stay true to local labour laws and all local statutory requirements. In operation since 2006, today we are honoured to serve clients in 15 fragile and conflict-affected states assisting with disaster relief, peace building, humanitarian aid and development programmes through our specialised recruitment, HR management and operational services.

Overview of position

Under the direct supervision of the Protection Assistant in Kabul and overall supervision of the Protection Officer and Head of Sub-Office, the Protection Monitoring and Case Management Worker will be responsible for:

Role objectives

Protection Monitoring:

  • Undertake field monitoring missions and collect protection information on a regular basis though facilitation of surveys, interviews, and focus group discussions with undocumented migrants.

  • Contribute to drafting and updating of regular protection reports including utilizing digital data collection systems.

  • Maintain an up to date and in-depth understanding of community dynamics and displacement/migration trends in the communities monitored including of the surrounding host community.

  • During protection monitoring activities, identify protection needs/risks affecting individuals, households, and groups, and conduct internal and external referrals to appropriate service providers according to needs, including cash for protection.

Protection Case Management:

  • Act as single focal point for the province in the provision of case management for Persons with Specific Needs (PSNs) and to coordinate individual assistance with staff and partners from the border crossing point with Iran, in IOM transit center and until the return in the destination areas

  • To provide holistic case management including comprehensive needs assessments, provision of in-kind assistance and referrals to protection and reintegration actors for highly vulnerable returnees including females at risk, medical cases, and other vulnerable case

  • Support the coordination of family tracing, reunification and verification for beneficiaries, particularly unaccompanied migrant children and vulnerable females and medical cases through Child Protection Action Network, Ministry of Refugees and Repatriation, Ministry of Women’s Affairs, AIHRC and other relevant protection actors. Collaborate with CBRR and Protection staff in Kabul, the 4 major border crossings and in the 11 provinces of high return

  • Planning and reporting:

  • Lead scheduling of, and participation in, monitoring missions, in collaboration with the Protection Assistant and Protection Officer

  • Provide weekly and monthly data and completion of case management notes and reports, including case studies and other reports

  • Plan and carry out distributions in accordance with IOM’s procedures, liaise with procurement and logistics departments for provision of support to beneficiaries at the central level, and as the focal point for the provinces

Coordination and representation:

  • Represent IOM in protection coordination meetings, including the Protection Cluster, GBV Sub-Cluster, Child Protection in Emergencies Sub-Cluster, PSN Network, Child Protection Action Network and other provincial or regional meetings

  • Identify potential partnership to support the protection focal points in implement protection strategies and programs like psychosocial support, peer support, alternatives to institutional care for separated children.

  • Liaise with other agencies/NGOs/government bodies and UN agencies to ensure coordination, implementation of common standards in the field and consideration of protection issues in assistance program.

  • In coordination with other relevant actors, advocate for humanitarian access and advocate with government to assist any urgent protection needs 

Project reporting


Key competencies

IV. Competencies:


  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioral indicators level 1

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Note: Appointment is subject to funding availability


  • Basic information on the migration issues within Afghanistan and the reasons why people migrate.

  • Basic Knowledge of what IOM is doing in Afghanistan for migration and specifically for the undocumented Afghan returnees.

  • Experience in Case Management and Protection Monitoring

  • Sufficient Knowledge on child protection and Gender Based Violence (GBV)

  • Knowledge of using data collection through KOBO

Team management


Further information

University Degree in any of the following fields: Social Science, Law, Psychology and Human Rights.

1 year of working experience in Government or non-government organizations in relevant field or completion of secondary school/ diploma with 3 years relevant working experience.


  • Fluency English 

  • Fluency in Dari 

  • Fluency Pashto 

Interested applicants are invited to send curriculum vitae through ACBAR website by Close of Business (CoB) 25 Oct 2021 latest, we do not accept hard copies. 

Due to the high volume of applications received, only shortlisted candidates will be contacted. Please ensure that the e-mail address that you will indicate in your application is accurate. 

Campaigning for a candidate can be grounds for disqualification.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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