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IT Digital Assistance Services Assistant - Operations SC4


  • Organization: WFP - World Food Programme
  • Location: Eswatini
  • Grade: Administrative Services and Support - Generally no need for Higher Education - Administrative support
  • Occupational Groups:
    • Operations and Administrations
    • Information Technology and Computer Science
    • Administrative support
    • Design (digital, product, graphics or visual design)
  • Closing Date: 2021-10-27

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.


The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

KEY ACCOUNTABILITIES (not all-inclusive)

Under the overall guidance of the Head of Office and direct supervision of the Head of IT, the IT Digital Assistance Services Assistant, Operations will be responsible for the following:

1. Participate in the implementation and operations of SCOPE/DAS in the region, ensuring IT involvement in all aspects of beneficiary ID and transfer management.

2. Where relavant, support the Coubtry Office (CO) in extending operational support to cooperating partners for the use of WFP's corporate applications such as SCOPE and COMET.

3. Participate in the CO-led assessments and provide inputs from the IT perspective.

4. Identify learning needs within CO and support capacity building initiatives in IT field corporate systems and new related functionalities, aimed at building solid digital assistance ex[pertise amongst cross functional colleagues in the CO/Partners.

5. Carry out IT system maintenance tasks, such as performing monitoring tasks, running system diagonistics, and system optimization, to ensure they are running effectively and enable easy and efficient use.

6. Mantain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.

7. Respond to a variuety of queries about technology and systems to assist WFP staff to deliver their services. 

8. Provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.

9. Support the development of standard material such as training documentation and web content on behalf of seniior officers, to ensure staff have access to required information about IT services and products. 

10. Install, operate, and mantain basic telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.

11. Suggest improvements to methods and processes to support the continuous improvement of IT services.

12. Follow established emergency response processes and procedures as required to provide support in enabling emergency food assistance.

13. Receive, inspect and record all incoming and existing assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.

14. Ensure information is up to date and accurate within inventories, databases, websites and archives to support senior officers in managing these systems.

15.  Perform other related duties as assigned by the supervisor.



    • Experience in client-facing roles in either technology implementation projects or in the planning, design and implementation of humanitarian or development programmes.
    • Experience in collaborating with different humanitarian actors or different service providers to design payment mechanisms and instruments to coordinate the delivery of assistance in humanitarian contexts.
    • Knowledge of and hands-on experience in cash-based transfers (CBT) programming in humanitarian contexts; awareness of technologies used in the delivery of cash and vouchers in humanitarian contexts.
    • Ability to engage with and support partners; Ability to perform under pressure, to multi-task, to navigate through multiple priorities and conflicting requests.
    • Possession of a combination of broad IT experience and business skills.
    • Has experience resolving level 1 and some limited level 2 IT issues.
    • Excellent customer service and communication skills.
    • Good interpersonal, inter-cultural competencies and team player.
    • Basic experience in service management principles and standards


  • This is a local position for Swazi nationals only. 
  • Qualified female applicants are encouraged to apply.
  • Only short-listed candidates will be contacted.
  • WFP does not charge any fees from applicants at any stage of the recruitment process.
  • WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status


Deadline for receiving applications, 27 November 2021

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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