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Asociada/o IT Soporte Técnico

Guatemala (Guatemala)

  • Organization: WFP - World Food Programme
  • Location: Guatemala (Guatemala)
  • Grade: Level not specified
  • Occupational Groups:
    • Information Technology and Computer Science
    • Sales and Marketing
    • Customer services
  • Closing Date: 2021-10-28

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El PMA busca candidatos con la máxima integridad y profesionalidad que compartan nuestros principios humanitarios.

La selección del personal se hace por concurso, y nos comprometemos a promover la discapacidad, la diversidad y el equilibrio de género.

ABOUT WFP

El Programa Mundial de Alimentos de las Naciones Unidas es la agencia humanitaria más grande mundialmente, que lucha contra el hambre en todo el mundo.  La misión del PMA es ayudar al mundo a alcanzar el Hambre Cero en el transcurso de nuestras vidas.  Cada día, el PMA trabaja para garantizar que ningún niño se acueste con hambre y que los más pobres y vulnerables, especialmente las mujeres y los niños, puedan acceder a los alimentos nutritivos que necesitan.

STANDARD MINIMUM QUALIFICATIONS

Formación Requerida:

  • Finalización del ciclo de educación secundaria. Diplomas y/o certificación en el área de tecnologías.

Idiomas:

  • Dominio hablado y escrito, del idioma oficial de las Naciones Unidas que se utilice en el lugar de destino y del idioma hablado en el lugar de destino en este caso Español. Deseable inglés técnico.

ORGANIZATIONAL CONTEXT

Este puesto ha de cubrirse en la oficina de Guatemala, bajo la supervisión directa del(a) Asistente Senior IT. Debe dar evidencia de responsabilidad y espíritu de iniciativa para gestionar el correcto funcionamiento los diferentes Sistemas de Información corporativos, así como gestionar proyectos a su cargo para responder autónomamente por los servicios bajo su responsabilidad, proveer soporte técnico a usuarios finales y resolver consultas complejas disponiendo solo de orientaciones de orden general. Se requiere que haga uso de buen criterio frente a las diferentes y cambiantes prioridades y los problemas imprevistos que puedan surgir a diario en la prestación de dichos servicios.

JOB PURPOSE

Entregar soporte técnico de alta calidad, mantenimiento de sistemas y datos a través de una gama de áreas, con el fin de contribuir a la prestación efectiva de servicios de TI.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.
2. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
5. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
9. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
10. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
11. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

  • Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
  •  Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
  •  Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
  •  Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People

  • Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
  •  Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
  •  Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
  •  Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

  • Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
  •  Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
  •  Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
  •  Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

  • Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
  •  Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
  •  Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
  •  Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.

OTHER SPECIFIC JOB REQUIREMENTS

This section is optional to describe additional responsibilities & knowledge required for the specific job

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DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

Experiencia Requerida:

  • Ha adquirido experiencia y conocimiento relevantes en la provisión de soporte técnico a usuarios.
  • Experiencia en resolver problemas técnicos más complejos.
  • Tiene experiencia en soportar pequeñas iniciativas de TI al nivel local.
  • Ha instruido, capacitado y asesorado a usuarios finales para fortalecer sus capacidades técnicas.
  • Experiencia comprobable en sistemas operativos de WINDOWS, MS Office 365 y sus aplicaciones como MS Teams, Share Point y otros.
  • Conocimiento de administración en Active Directory y servidores Windows OS
  • Orientado al trabajo humanitario y asistencia digital a beneficiarios
  • Conocimientos de ITIL orientado a manejo de incidentes y servicios y sistemas de ticketing.

TERMS AND CONDITIONS

Se ofrece Contrato de Servicios en sus siglas en inglés Service Contract por un período inicial de 06 meses, con probabilidad de extensión de acuerdo a desempeño.

DEADLINE FOR APPLICATIONS

Martes 26 de octubre de 2021 a media noche

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Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
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