IOM Loan Officer

Background:

Over the past 80 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster.

The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster. Through 29 offices in cities across the United States, the IRC also helps refugees and other immigrants resettle in the U.S. and become self-sufficient. The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve.

The IRC Finance Team seeks to achieve excellence in financial management by providing accurate and timely financial information to IRC management and programs, by adhering to established financial practices and accounting principles, and by ensuring functional financial systems to support the operations.

Job Overview:

The IRC operates an International Organization for Migration (IOM) loan processing unit at its HQ office in New York. IOM issues transportation loans to refugees and IRC collects the loans on behalf of IOM for the refugees it resettles.  There are currently about 4,500 refugee clients that we work with.

The IOM Loan Officer is responsible for leading and guiding the organization’s IOM Loan team activities by supervising its staff and developing appropriate communication strategies. This includes monitoring and promoting the quality, sustainability, and efficiency of processes dealing with IOM Loan clients.  The IOM Loan Officer reports to the Director of Treasury.

Major Responsibilities:

·In conjunction with finance department management, review, recommend, and execute overall IOM Loan’s team strategy and objectives. Make recommendations throughout the year on necessary adjustments

·Manage the IOM Loan staff and their responsibilities in achieving the departmental objectives

·Ensure that the IOM Loan team is following the appropriate laws and regulations

·Primary responsibility for bank relationship and ACH debit cards payment processing

·Develop and mail out periodic letters to clients as well as monthly statements

·Supervise the phone communication program

·Supply finance department with IOM Loan financial activity weekly reports

·Run existing systems software, work with a consultant, and recommend improvements, enhancements, and redesigns

Job Requirements:

·Education: Bachelor’s Degree in business administration

·Work Experience: 4-6 years of progressive collections experience

Demonstrated Skills and Competencies:

·Excellent interpersonal skills, including the ability to communicate with refugee clients effectively and diplomatically.

·Effective people management skills: the ability to lead staff and promote productivity in a pleasant work environment.

·Solid organizational skills: the ability to be flexible and efficient in a fast-paced multi-task environment.

·Flexible work demeanor: the ability to work productively in a team environment & independently and ability to meet unexpected demands.

·Good digital literacy: facility with MS Word, Excel, Access, and email/internet software.

Working Environment:

·The position will be based in the New York City Headquarters location

·Standard office work environment

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct.  These are Integrity, Equality, Service, and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.