ICT Intern [Temporary]
Org. Setting and Reporting
The United Nations Human Settlements Programme, UN-Habitat, is the agency for human settlements. It is mandated by the UN General Assembly to promote socially and environmentally sustainable towns and cities with the goal of providing adequate shelter for all.
The UN-Habitat ROAS internship is for 6 months.
In the context of the COVID-19 pandemic, applicants may be requested to undertake the internship remotely in view of constraints regarding visa issuance, international travel and access to UN premises. Applicants must be willing and prepared to undertake the internship remotely for a part or the entirety of the internship. The work hours during the internship shall be determined based on individual discussion between the intern and the supervisor(s) taking into consideration the minimum requirements of the Organization and the time difference between the hosting office and the location of the intern
The Internship is UNPAID and full-time.
Interns work five days per week under the supervision of a staff member in the department or office to which they are assigned.
Daily responsibilities will depend on the individual's background; the intern's assigned office as well as the internship period.
Under the direct supervision of the ICT officer in ROAS, the intern will:
- Support in providing first level ICT support to users.
- Assist in answering tickets/calls and responding to users’ queries.
- Contribute to preparing and configuring ICT equipment’s, laptops, etc.
- Contribute to ICT projects as needed.
- Assist in implementing physical check for ICT equipment’s in UNDP EG CO office and update inventory.
- Assist in organizing and managing the ICT store, equipment’s and documentation.
- Contribute to data entry into various systems as needed.
- Inventory management
- Assist in the Knowledge Management for the RO and COs over Share-point
- Assist in the development of ROAS Intra-net on Share-point
- Assist in Procurement process
- Perform other related duties as required.
Applicants must at the time of application meet one of the following requirements:
a. Be enrolled in a graduate school programme (second university degree or equivalent, or higher);
b. Be enrolled in the final academic year of a first university degree program (minimum Bachelor's level or equivalent);
c. Have graduated with Bachelor's degree, Masters, PhD or equivalent
Be computer literate in standard software applications.
Have demonstrated keen interest in the work of the United Nations and have a personal commitment to the ideals of the Charter;
Have a demonstrated ability to successfully interact with individuals of different cultural backgrounds and beliefs, which include willingness to try and understand and be tolerant of differing opinions and views.
Preferred area of studies;
The intern must be enrolled in an undergraduate or graduate degree programme from a recognized university in one of the following areas: Computer Science, Computer engineering, IT or related studies. The intern must have attended courses in the last 12 months and have completed at least two years undergraduate studies.
Knowledge of systems administration, end user support, hardware and software platforms troubleshooting, WAN/LAN networking, operating systems, Windows-based packages/applications, MS Office Suite, VOIP, telephone services, archiving systems, web design, web application development, video conferencing or similar.
Knowledge of Microsoft SharePoint online is an asset
No working experience is required to apply for the United Nations Internship Programme. Your training, education, advance course work or skills should benefit the United Nations during your internship.
Are you enrolled in an undergraduate or graduate degree programme in IT, computer science or any related studies?
Did you attend any courses in the last 12 months? Which ones are they?
English and French are the working languages of the United Nations Secretariat. For this internship, fluency in oral and written English is required. Knowledge of Arabic is desirable.Assessment
Potential candidates will be contacted by hiring manager directly for further consideration.Special Notice
“In the context of the COVID-19 pandemic, applicants may be requested to undertake the internship remotely in view of constraints regarding visa issuance, international travel and access to UN premises. Applicants must be willing and prepared to undertake the internship remotely for a part or the entirety of the internship.”
Your application for this internship must include:
1. A Completed application (Personal History Profile) and Cover Note, through the UN careers Portal. Incomplete applications will not be reviewed.
The Cover Note must include:
- Title of the degree you are currently pursuing
- Graduation Date
- IT skills and programmes you are proficient in
- Explain why you are the best candidate for this specific internship
Explain your interest in the United Nations Internship Programme, ensure to include all past work experience (if any).
2. Proof of enrollment from current University (if not graduated).
3. A copy of degree certificate (if you have already graduated).
Due to a high volume of applications received, ONLY successful candidates will be contacted.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.