Front Desk Intern

The Front Desk Volunteer will provide coverage for the reception desk, greet and direct client walk-ins, and schedule client appointments with appropriate staff.  He/she  will answer the IRC in New York’s main  telephone  line,  direct  incoming  calls  as  appropriate  and  assess  documentation  of  clients  to determine program eligibility. The Front Desk Volunteer will provide additional clerical assistance and support to IRC staff in the New York regional office.

RESPONSIBILITIES:

•Perform reception duties such as greeting visitors to the office and connecting them to appropriate staff•Assess documentation of visitors to determine eligibility of services

•Schedule appointments for all programs depending on eligibility of client

•Answer and direct incoming phone calls

•Assist staff with clerical and administrative duties

•Display sensitivity to cultural and personality differences of refugee clients.  Respect their beliefs and values.

•Adhere to IRC policies, particularly those related to confidentiality and client privacy. 

•Communicate effectively in person and by telephone.•Other related duties as assigned.

LEARNING OBJECTIVES:

1.Understand scope of IRC services and programs available for a variety of immigrant and refugee groups in New York City.

2.Improve communication and customer service skills in a linguistically and culturally diverse environment.

3.Learn about refugee resettlement issues and processes.