IT Event Support Technician - Sweden

Context

Contributes to team and organizational goals by providing IT technical support for AV/VC (audiovisual/videoconferencing) environments for International IDEA, both in headquarters and remotely to field office locations in an effective and efficient manner. Specifically, s/he has the ability to analyze problems using technical diagnostic skill sets confidently and quickly, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Occasional travel to International IDEA field locations is required.

Duties and Responsibilities

• Project manage the coordination of IT support for International IDEA events at HQ and remotely for field office locations; Interface with end users and vendors to address requests and requirements;
• Prepare work plans and timelines, including the preparatory and logistical elements needed for events; Track progress and report against the work plan; Liaise with cross-functional teams and internal users before and during events; Lead planning calls and meetings to track status of deliverables and ensure effective and efficient execution of events;
• Identify graphic and audio-visual needs for events, coordinate production in partnership with event owner(s), the Communications team, and other relevant stakeholder to ensure requirements and deadlines are met;
• Conduct research for A/V suppliers; Liaise with external suppliers, and A/V crews to ensure delivery of contracted IT services and effective and efficient execution of all A/V logistics for events;
• Perform all necessary pre-event checks as required; Provide on-site A/V coordination of and at events where applicable; Perform equipment setups, breakdowns and troubleshoot issues;
• Ensure the installation of all AV equipment and displays to include audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems; Support development and implementation of new computer projects and supervise contract-based installations; Problem solve and troubleshoot issues that may arise during installation;
• Liaises with service providers and local IT service providers at the field offices to provide support to end users on computer operations and communication tools; Co-ordinates and assists with training to IDEA Staff Members in matters pertaining to the use of IDEA IT systems;
• Ensures policies, procedures standards and safety guidelines are adhered to;
• Monitors the status of service requests to ensure timely response times; Ensure that SLAs and daily deliverables are met including ticket updates;
• Performs office administration including processing invoices and assists with coordinating project and task allocation; Assists with the creation and maintenance of all documentation relating ICT services and procedures; Assists the team in preparing contractual arrangements with external partners;
• Responsible for oversight of inventory including weekly/monthly stock levels, returning product and inventory issues.

General Profile

• Has developed specialized skills or is multi-skilled, developed through job-related and considerable on-the-job experience;
• Strong client service skills, excellent communication (listening and questioning) skills, combined with the ability to interact confidently to establish what the problem is and explain the solution;
• Extremely detail oriented and able to track multiple streams of work simultaneously.
• Adds considerable value to team-based activities in his/her unit, and likely to act as an informal resource for colleagues; collaborates with other entities of the Institute as required;
• Follows internal procedures to ensure high standards of performance and compliance with Institutional guidelines;
• Detailed and keen to follow through tasks to successful completion;
• Acts in accordance with International IDEA’s Core Values; Respect, Integrity and Professionalism;
• Integrates a gender and diversity perspective in all activities.

Reporting Line

• IT Manager

Functional Knowledge

• Expert knowledge in supporting events, online, on-prem and hybrid events, including experience in video conferencing platforms like CISCO WebEx, Blue Jeans, and online simultaneous interpreting platforms;
• Excellent experience in remote management and deployment tools; Impeccable wiring and termination skills as well as proper installation techniques of all AV equipment;
• Knowledge in handling administrative processes e.g., procurement and invoice processing
• Knowledge in monitoring contracts and ensuring adherence to SLAs;
• Understanding and adherence to governance and procedures; policies, standards, and procedures.

Education and Experience

• University degree in IT, Computer Science or Business Studies or similar qualification;
• Minimum three (3) years of experience in similar role of event coordination and project management, including experience in global events;
• Professional experience in supporting computer-networked environments;
• Experience in supporting Cloud applications e.g., Office 365 and cloud-based communication tools e.g., CISCO WebEx, BlueJeans, Multi-lingual simultaneous interpreting platforms;
• Experience of working in an international context, e.g., in an intergovernmental organization, considered an advantage;
• Communicates fluently in written and oral English. Any other widely spoken language in an International IDEA priority region would be an asset.

Terms of Contract:

• Local Post.
• Fixed-term appointment for one (1) year.
• Remuneration - SEK 28 805 Net per month

Please note as this is a local post, International IDEA will bear no costs relating to the relocation of the selected candidate to the duty station. This position is open to those currently legally authorized to live and work in Sweden.

Applying for this position:

• Applications should be submitted online no later than 23:59 (CEST), 1st  December 2021. Please note that all applications must be made in English.

International IDEA is an equal opportunity employer which seeks to further diversify its staff in terms of gender, culture and nationality.