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Senior Intensive Case Management Caseworker

Glendale (United States of America)

  • Organization: IRC - International Rescue Committee
  • Location: Glendale (United States of America)
  • Grade: Administrative Services and Support - Generally no need for Higher Education - Administrative support
  • Occupational Groups:
    • Project and Programme Management
    • Refugee rights and well-being
    • Protection Officer (Refugee)
  • Closing Date:

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Job Overview:

The Senior ICM Caseworker will support the ICM team by providing comprehensive, culturally appropriate, and trauma informed client-centered case management services for program participants, according to the grant guidelines. This position will have a reduced caseload, with a focus on expanding the ICM programing (i.e. educational materials, community partners, and resource gathering) and provide administrative support to the Integration Services Supervisor.This includes but is not limited to data collection, reporting, file reviews, grant writing, and outcomes monitoring. The Senior ICM Caseworker will supervise ICM caseworkers and will be responsible for onboarding and supervising ICM interns. Additionally, this position will provide general leadership and encourage collaboration across all IRC in Phoenix direct services programming. The staff member will have a working knowledge of all direct service programs and refer clients and support teammates as appropriate.

Major Responsibilities:

·Conduct outreach to eligible beneficiaries, case management staff, refugee-serving agencies, ethnic community-based organizations, and other external and internal partners on available programs and services.

·Expand resources for program participants through networking and advocacy with community partnerships

·Onboard and supervise ICM interns.

·Complete intakes and assessments for all Program referrals.

·Develop individualized service and safety plans in partnership with each Program participant.

·Coordinate services with the IRC Preferred Communities Program Officer.

·Coordinate services as part of the greater Direct Services and Safety and Wellness teams, including Resettlement, Survivors of Torture, Victim Advocate, Anti-Trafficking, Asylum-Seeking Families, and Therapeutic Services, in both Phoenix and Tucson.

·Provide comprehensive case management services, including assisting with benefits applications, Social Security benefits, medical care, behavioral health care, guardianship, legal services, and victim services as appropriate for ICM clients.

·Guide/assist participants to establish contact and receive support services in the community based on their individual service plan.

·Ensure all services are linguistically appropriate and help advocate with mainstream service providers for culturally and linguistically appropriate services.

·Provide advocacy for clients both internally and externally.

·Complete case notes in a thorough and timely fashion.

·Assist with the preparation of donor funding reports and new funding proposals.

·Prepare for and participate in monitoring and evaluations

·Improve upon and develop educational materials and program curriculum.

·Provide feedback and suggestions to improve client services.

·Develop thorough tracking tools, keep Box files up to date, and train necessary staff on their usage.

·Offer informal support and leadership to colleagues.

·Participate in all program meetings, staff development activities, and fully engage as a member of the team.

·Comply with all policies, procedures, and protocols of the agency.

·Other related duties as assigned.

Key Working Relationships:

Position Reports to:Integration Services Supervisor
Position Directly Supervises:
ICM Caseworkers, Interns/Volunteers
Other Internal and/or external contacts:
The ICM Senior Caseworker will be responsible for developing relationships within the IRC ICM network and external relations with social service agencies, resettlement agencies, and government entities to expand the role of IRC ICM programs

Internal: Coordination with all internal departments is required

External: Community and Stakeholder partners, religious and faith-based communities, DES, law enforcement, schools, Dignity Refugee Health Partnership, Maricopa Health Department, Arizona State Refugee Health Coordinator and other medical providers

Job Requirements:

·2+ years of case management experience in a social services environment.

·Undergraduate degree in Human Services, Social Work, or similar field strongly preferred; comparable related work experience may be substituted.

·Fluency in written and spoken English; bilingual ability in a prominent client language preferred.

·Demonstrated ability to work independently.

·Strong problem-solving skills.

·Experience working in a multicultural environment.

·Ability to manage time effectively.

·Good computer skills, including Microsoft office and use of databases.

·Ability and willingness to drive 15 passenger van.

·Must have a valid driver’s license, active insurance policy and access to reliable personal transportation.

·Some supervisory/staff oversight experience preferred.

·Ability to prepare accurate and timely reports.

·Ability to document client interactions and services provided and maintain updated and accurate case files.

Working Environment:

·Current partial remote work

·A combination of standard office work environment and regular travel within the service delivery area.

·Evening and weekend work possible

Benefits: We offer our employees phenomenal benefits such as paid parental leave, generous time off, and excellent medical, dental, and vision options.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity.We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

IRC- leading the way from harm to home

Please apply at


We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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