National Project Officer for Training and Outreach

Introduction

In 2017, the Government of the State of Qatar and the International Labour Organization (ILO) agreed to the establishment of a Project Office in Doha and the implementation of a comprehensive technical cooperation programme. During the first phase 2018-2021 of the project, the ILO provided support to the Government of Qatar in the adoption of significant reforms, including, inter alia, legislation that led to greater labour mobility, the removal of exit permits, the introduction of a non-discriminatory minimum wage, and regulation on the establishment of joint committees. The second phase of the project was initiated in July 2021 and has four strategic priorities: (1) Labour market and labour migration governance; (2) Enforcement of labour laws and access to justice; (3) Workers’ voice and social dialogue; and (4) International cooperation and exchange of experience.

The project is located in Doha, Qatar, and reports to the Regional Office for the Arab States (ROAS), with support from ROAS-DWT, the International Labour Standards Department (NORMES) and the Fundamental Principles and Rights at Work Branch (FUNDAMENTALS) of the Governance and Tripartism Department (GOVERNANCE).

The National Officer will be based in Doha, Qatar and will support output three of the programme on workers’ voice and social dialogue and other programme priorities as needed.

Reporting Lines

Under the direct supervision of the Technical Specialist of Social Dialogue, the National Officer will implement the programme’s private sector outreach and training strategies.

Description of Duties

1. Collaborate with the Ministry of Labour, the Qatar Chamber of Commerce and Industry, foreign business councils and sectoral groups to organize information sessions on the programme’s priorities and corresponding capacity building strategy.

2. Deliver, or organize the delivery of trainings, on joint committees, employee participation, dispute resolution and grievance handling, social dialogue, equality and non-discrimination, and violence and harassment at work.

3. Collaborate with the Ministry of Labour’s Workplace Cooperation Unit to support the establishment of joint committees in companies with thirty or more employees (i.e., organize information sessions to workers and management and support the elections of workers’ representatives).

4. Support the delivery of trainings to the sectoral working groups on responsible business conduct and social dialogue.

5. In collaboration with the small and medium sized enterprise ecosystem (SMEs) in Qatar, identify training gaps and support the development and delivery of training content on sustainable enterprise development.

6. Support the capacity building programme for central labour management consultation committees, sectoral working groups and the national social dialogue platform.

7. Coordinate capacity building activities for the staff of the Workplace Cooperation Unit.

8. Review and update the programme’s private sector outreach and training strategies.

9. Develop and monitor the evaluation strategy of the training programme.

10. Participate in the production of promotional materials and the dissemination of information about the training programme in collaboration with the communication officer.

11. Organize and participate in technical meetings, seminars and training courses.

12. Oversee the work of consultants and suppliers to support these activities.

13. Undertake other duties as assigned by the Technical Specialist or the CTA of the programme.

Required qualifications

Education

First level university degree in dispute resolution, adult education, human resources, business management, safety and health or any other related discipline.

Experience

At least two years professional work experience at the national level as trainer/educator, welfare advisor, employee engagement officer, or dispute resolution practitioner.

Experience working in Qatar and very good knowledge of the local business context and of worker welfare issues.

An understanding of the ILO and UN System and previous experience working with government officials and employers’ and workers’ organizations would be an asset.

Languages

Excellent knowledge of English. Good working knowledge of Hindi or Arabic would be an advantage.

Competencies

• Demonstrated capacity to design and deliver trainings effectively to individuals from a variety of educational and cultural backgrounds.
• Ability to communicate effectively (orally and in writing).
• Excellent organizational skills and ability to monitor and execute training plans.  
• Ability to identify training gaps and to adapt the training accordingly.
• Ability to write and coordinate the work of suppliers like translators, caterers, printing houses and hotels.
• Ability to assess training methodologies and techniques.
• Ability to work in a multicultural environment and to demonstrate gender-sensitive and non-discriminatory behaviour and attitudes.
• Ability to deal with people with tact and diplomacy and to demonstrate good problem-solving skills.
• Knowledge of programme and budget, project administration and evaluation concepts and procedures and of the mandate and structure of labour market institutions in Qatar.
• Knowledge of the office’s financial rules and regulations.
• Good knowledge of the context and challenges for the project areas of expertise.
• Strong management and organizational skills.
• Excellent analytical skills and ability to justify requirements and approaches to problem resolution and good drafting skills.
• Good ability to interpret project information and to identify and analyze problems with implementation.
• Demonstrate collaborative and team work experience and ability to work effectively with a multicultural and interdisciplinary team as well as work on his/her own initiative.
• Ability to work independently, quickly, precisely, and take initiative and responsibility.
• Ability to work under pressure and to meet the deadline.
• Proficient in Microsoft Words, Power Point, Excel, web-browsers and database applications.

optional section (if needed)

Candidates assessed by the Panel and considered to be eligible for appointment but who are not selected for this vacant post may be offered an assignment to another position at the same or lower grade provided that they meet the minimum qualifications required.