New York City (United States of America)
This job may be remote and located anywhere in the U.S.
SCOPE OF WORK: The Data Coordinator provides technical assistance and support with organizing, cleaning, and uploading data in ETO and PowerBI. The position reports to the Program Officer for Information Systems, serves on RAI’s Research, Analysis, and Learning team at HQ, and is supported by 4-6 additional Information Systems support staff and interns. This is a critical role that helps to ensure that RAI meets its goal of data-driven, evidenced-based programming. Responsibilities include responding to incoming data requests from 900+ end users, troubleshooting issues, and working toward a swift and thorough resolution of each issue per Information Systems support and escalation protocols. Additional responsibilities include assisting with data quality assurance, and attending regular meetings with team members and other stakeholders.
·Serve as an expert in ETO and the RAI data dashboards in PowerBI, from both the end user and system administrator perspective.
·Provide end user support to 900+ users by adhering to Information Systems Support escalation protocols, including the ServiceNow ticketing system, and meeting set targets for response rate and resolution time.
·Organize, clean, and batch upload core indicator data to ETO on a monthly basis.
·Organize, clean, and upload core indicator data to Power BI on at least a quarterly basis.
·Coordinate with Monitoring, Evaluation, and Learning (MEL) Training and Strategic Projects Officer on developing tools for capturing Europe core indicator data.
·Assist MEL Training and Strategic Projects Officer with data collection for RAI annual statistics
·Work with Information System support staff, program staff, and technical advisors to develop and implement quality assurance measures
·Coordinate regular meetings with team members and other stakeholders, such as technical advisors at HQ and MEL staff in offices, to ensure the system meets program and departmental needs.
·Assist with facilitating occasional training via webinar.
·Other duties as assigned
·University degree strongly preferred, ideally in Social Sciences, Information Systems, or related field.
·Knowledge of or experience with social service case management or program management software (preferably ETO), client relationship management, relational databases, or other information systems for client management.
·Demonstrated experience with Microsoft Office suite, particularly Excel.
·Attention to detail and the ability to follow instructions fully and precisely is essential
·Ability to quickly learn information systems and support software including IRIS, ETO, ServiceNow, PowerBI, and Survey Monkey.
·Solid organizational skills: the ability to work productively and accurately while under pressure in a fast-paced, demanding environment
·Flexible work attitude: ability to work in a team environment & independently and meet unexpected demands
·Strong customer service skills
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IRC leading the way from harm to home.
IRC is an Equal Opportunity Employer.
IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.