Information Management and T4P Manager

The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.

CONTEXTUAL BACKGROUND

The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Inside Syria, 7.6 million people are internally displaced and 12.2 million are in need of humanitarian assistance, with 4.8 million in hard-to-reach areas. There are 4 million Syrian refugees in neighboring countries. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair.

IRC is offering a robust humanitarian response to the Syria crisis. With a rapidly expanding portfolio, supported by more than 3,000 staff and workers in the region, IRC is undertaking programs in Syria and the neighboring countries of Iraq, Lebanon and Jordan in the fields of health, child protection, education, women’s protection and empowerment, NFI and food distribution, cash assistance, water and sanitation, and livelihood programming. Our work in these challenging settings gives rise to some of the most pressing issues facing contemporary humanitarian action, including questions of access, security, funding and coordination.

Job Overview/Summary

As part of IRC’s MEAL unit, the Information Management and Technology for Programmes (IM & T4P) Manager will be responsible for overseeing the data and information management process for all of the IRC’s programmes across the Syria Country Programme and supporting their maintenance for both the IRC programmes and partners.  The IM and T4P Manager will ensure that IRC’s data collection and information management systems for existing and new activities are efficient, harmonized and integrated across sectors, and reliable, and that data is used to inform evidence-based programming and decision making.Under the leadership of the Syria MEAL Coordinator, the IM and T4P Manager will play a key, hands-on role in achieving harmonization of M&E efforts in Syria while shifting to innovative and digital data management solutions.

Duties and Responsibilities

Technical Quality and Strategy (50%)

·Support programs to operate in line with the IRC’s IMPACT Framework and the Monitoring Fundamentals related to information management and data quality.

·Ensure that all program data collected include the minimum of information that is required for follow-up and conduction of the Post-Distribution/Delivery Monitoring (PDM) Assessments.  E.g. beneficiary numbers

·In conjunction with the Coordinators, Technical Advisors, and IM Officers develop a survey library of all data collection forms/surveys e.g. needs and PDM assessments

·Support the program data management staff, programs’ staff and partners in the use of the new technology systems and tools.

·Work closely with the IM Coordinator and both sector and MEAL IM Officers on the development of an integrated IM/T4P strategy.

• Establish great practices for Mobile/Digital Data Capture survey design, building and remote support

·Establish the protocols and systems necessary for remote support and client engagement (E.g outbound calling, ticketing systems, etc.)

·Maintain and manage the development of all mobile data capture/digital surveys within the Country Programme based on the advice from the technical coordinators, Technical Advisors (TAs’), and IRC guidelines.

Data handling, Reporting and visualization (20%)

·Systematically review datasets for deficiencies or errors based on data quality SOPs and advising on correcting any incompatibilities where possible

·Develop and support in managing the IRC’s information management systems, platforms and databases for the Health, Protection, Education and Economic Wellbeing units.

·Create, maintain and lead the development of powerful dashboard and infographics for supporting the Country Programme with understanding the context, reflecting on achievements, and the taking of evidence-based decision.

Capacity Building (10%)

• Build the capacity of program and partners’ staff in relevant technical and management competencies.

·Schedule, organize and lead the delivery of regular digital and data literacy sessions for all IRC and partner staff based on a pre-set capacity building plan.

·Provide feedback to the MEAL Coordinator and technical Coordinators on all program technical data quality and systems strengths and issues to improve.

Technical and Direct Management (10%)

·Highlight to both the sector IM and head of unit (Coordinator) most pressing IM priorities as highlighted by the CP strategies and flag deviations for action by the MEAL Coordinator, sector Coordinator and IM staff.

·Technically supervise and mentor all sector information management staff (Health, Protection, ERD, ECD) and provide technical guidance for effective collection, analysis, and utilization of quantitative and qualitative data

·Directly supervise and mentor both IM Officers within the MEAL unit

Coordination & Representation (10%)

·Support timely information sharing regarding challenges and needs at the field level.

·Coordinate closely with the MEAL unit to ensure consistency and quality of data collection.

·Represent IRC at relevant cluster meetings, as required.

Key Working Relationships

Position Reports to:   MEAL Coordinator             

Position directly Supervises:  IM Officers (X2)

Position Technically Supervises:  Sector IM Staff

Other Internal and/or external contacts: Support and Program Departments