VAC-6648 Account Assistant - Local National

CTG delivers humanitarian & development projects in high risk areas through the provision of recruitment, human resources & project management services. CTG enables public & private sectors to focus on their core business & mitigate risks.

The Account Assistant supports the relationship between the CTG consultant and Client ensuring all HR life cycle processes are performed and coordinated through the efficient execution of various HR activities. The CTG Account Assistant supports the Account Manager in the daily activities associated with the efficient and effective management of the execution of administrative tasks associated with the project.   

Expected output: Key Responsibilities

HR Administration

• Accountable for administratively supporting the day-to-day activities of CTG consultants with the assigned clients.
• Responsible for ensuring the accuracy of all CTG consultant biographical information within the HRIS.
• Ensure total client satisfaction by providing excellent customer service through the efficient and timely HR support to the CTG consultants.
• Ensure that the Account Manager and, if necessary, the clients are regularly updated about the recruitment, onboarding, training compensation and offboarding of consultants.
• Supports deployment plans, administrative document maintenance while ensuring that HR SOPs are in place and complied with.
• Specific HR duties include: 

1. Recruitment – Supports the recruitment team and Account Manager with new deployments
2. Coordinates the interview process between clients and consultants when requested to do so.
3. Assists with all administrative duties related to the submission of a shortlist to the client, final and selection, onboarding of selected candidates once the client has made their choice of consultants for the projects 
4. Induction Training – ensures all consultants are issued with country specific operational guidelines & receive a full CTG induction prior to commencing work for the client.
5. Ensures that all consultant contract data, including for example, contract PO’s, start and end dates, are accurately recorded in the HRIS.
6. Follows up with consultants to ensure that all induction and safety related training is completed on time.
7. Respond and solve consultant requests and inquiries related to contracts, payroll, proof of payment, verification letters and other general queries etc
8. Maintains the Onboarding, Security tracker and the Global data base tracker.

Operational Management:

Performs administrative duties to support the Account Manager in the execution of all operational activities.

·Provides reports and regular updates about consultant activities to the Account Manager.

Key Behavioural Skills:

·Excellent COMMUNICATION skills both verbal and written.

·ACTIVE LISTENING skills

·A POSITIVE ATTITUDE with a strong desire to provide efficient CUSTOMER SERVICE

·PATIENCE and EMPATHY

·PERSISTANCE with a determination to SOLVE PROBLEMS

In Summary: A Self-starter with good initiative & multi-tasking skills who pays attention to the details, demonstrated ability to troubleshoot & resolve problems, excellent spoken & written communication.

Skills:

·Skills required for this job are typically acquired through the completion of an undergraduate degree with at least 1-2 years of relevant experience.

·Experience in HR processes & applications, exposure & expertise in HR systems data analysis & analytical skills required.

·Must be well versed in all MS Office applications & experienced in producing reports for management.

·A relevant HR qualification &/or experience may be waived in lieu of a degree.

·Forms and integral part of the country’s Account Management team.

Work experience

• One (1) – three (3) years of demonstrable relevant Human Resources Administration experience.

  
  

• Experience working in the Humanitarian sector would be advantageous.

   

• Minimum three (2) years of experience in HR administration and or customer service
  

Qualified female candidates are strongly encouraged to apply for this role.